Johann Jacobs and Egbert Douwe didn’t know where the journey would lead, they just believed that everyone deserved the coffee they love. Now JACOBS DOUWE EGBERTS is leading the way, shaping the future of coffee. As a pure-play coffee company, we are proud to be part of millions of people’s lives. Enjoyed in over 80 countries, our 12,000 passionate coffee champions are delivering our vision: a coffee for every cup.

True coffee democracy begins here with all of us. Coffee is at the heart of life. It is with us at the big moments and the small. It’s an expression and enjoyment of personal taste and everyone should be free to enjoy their coffee their way. So why don’t you join us? And be a part of something amazing…

Position goal:

Performs operative work with clients of Ukraine market, including traditional trade and key accounts (processing orders, transport order, communication with clients and LSP on different issues of range of products, status, shipping and delivery orders, and claim management etc., aimed at the highest level of service.

Prepares specific reports as per operational parameters with their analyses and corrective action plan proposal

Key responsibilities:

• Ongoing effort to improve service level to customers, maintain contact with their PIC (Persons in Charge) in order support the effective co-operation

• Timely provide distributors with information, which is necessary for the order issuing

• Receive and analyze customer orders with agreed terms and conditions of delivery the finished product. Check the Minimum Order size and destination against rout matrix and arrange necessary optimizations

• Handle Customers’ orders as per OTC process (allocate FG in system, collect comments from the Demand Planning team, finalize the FG order content, communicate with Warehouse team as per arranging the optimum loading schedule, prepare the transport order file in special template, taking into account  transport transit time and requested delivery dates fixed in the contract with Customers

• Support Credit Status Control process in tight co-operation with Sales and other Supply Chain divisions in the way, which secure execution of the daily plan of FG sales/shipments

• Execute ERP system (SAP) transactions to support daily shipment plan in accordance with OTC process

• Place the order for truck to forwarder and receive confirmation within the time limits fixed in respective procedure. Communication with forwarders and carriers to fix daily shipment schedule.

• Stay in contact with the Customer’s PIC as per FG in transit and the delivery schedule monitoring.

• Co-ordination the efforts of all departments involved to the execution of orders.

• Performs operative work with clients of Ukraine market, including traditional trade and key accounts (processing orders, transport order, communication with clients and LSP on different issues of range of products, status, shipping and delivery orders, and claim management etc., aimed at the highest level of service.

• Prepares specific reports as per operational parameters with their analyses and corrective action plan proposal

• Download the transport orders to Local Transport (Non SAP Application) database with subsequent generation of settled  document flow to forwarders

• Receiving the freight invoices from forwarders, its analyses, checking the full set transport documents and posting the cost of services against the PO for exact forwarder, CC and GL account

• Customers’ claims handling in accordance with internal policy and contract conditions.

• Investigation of Claims in co-operation with related to claim functions, i.e. Production, Transport, Warehousing.

• Settling the Claim investigation result in ERP (SAP) system via corrections invoice and tax invoice and provide these docs to clients.

• Inform customers about the ongoing status of claim.

• Create new and update existing master files to clients.

• Handling of Contracts with Customers in co-operation with Traditional Trade , Modern Trade, Proffesional Sales Operations.

• Handling means monthly monitoring of all conditions of co-operations with certain customer on order placement terms, total order size, min quantity per SKU, delivery conditions, goods acceptation process, complaints submission, claims investigation, returns and invoices correction 

• Customer complaints process continuous monitoring with the following internal discussion and Claim process upgrade in order to keep high level of Customer Service

• Focused on support of co-operation with Modern Trade customers (National & International) based on deep knowledge the specifics of direct delivery business model. 

Qualification requirements:

• University degree

• Knowledge of logistic processes

• Good skills of PC user (Word, Excel)

• Knowledge and practical skills of work with Sales and Distribution module in MFG/Pro

• Good skills of communication; responsibility; analytical skills; team player; orientation towards continuous process improvement

• Good knowledge of English

WE OFFER:

• Excitement from working and learning in the team of high prefessionals;

• Extensive on the job development;

• Competitive salary package;

• Compensations & benefits package, which includes: medical insurance, meal allowance, annual bonus programme;

• Rewards & recognition programme