It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:
This lead level position is responsible for all phases of receipt, movement, storage, tracking, and shipment of service materials and tools required for field service and order fulfillment.   Job duties include materials transactions using SAP and troubleshooting; perform document and reconcile inventory cycle counts; manages interfaces with delivery carriers; and facilitates support of daily service operations throughout the warehouse. Mentor and assist in training peer members of logistics team; work closely with fellow team members, and able to independently audit processes and procedures for compliance.

Roles & Responsibilities:

• Mentor and Train Logistics Coordinators in preferred methods and requirements for put-away, 3rd party warehouse replenishment, FRU order fulfillment, and shipments worldwide
• Provide logistics support for all global RMAs
• Ensure timely shipment of all outbound FRU shipments to meet contractual obligations and customer requirements
• Work with customs brokers and freight forwarders to resolve import/export operational issues

• Able to resolve shipping issues
• Able to process FRU orders for domestic (U.S.) and international customers
• Manage international shipping documentation requirements
• Maintain tactical and strategic interfaces with shipping carriers (FedEx, DSV, DHL, UPS, Crane Logistics, RCS Logistics, Expeditors and Network Global Logistics)
• Projects for warehouse safety and housekeeping continuous improvement per 5S principles
• Train and certify for use of material handling (fork lift and pallet jack) equipment per policy and procedures; audit safety inspections of equipment
• Contributing member of cross-functional teams that target continuous improvements for materials management
• Follow all corporate, regulatory, safety policies and procedures
• Perform other projects or duties as assigned.
• Meet departmental goals/objectives

Skills, Experience, Education, & Training:

• Possess high school diploma, AA degree preferred
• Possess prior warehouse (5+ years) or experience in all aspects of receiving, shipping, and manufacturing operations support
• Inventory management experience (cycle counts, physical inventory)
• Prior ability to audit process issues and lead project teams
• Prior medical industry experience
• Operations management education (APICS, ASQ, ISM…)
• Prior experience and/or certification in operating material handling equipment
• Ability to lift 40 pounds frequently each day
• Extensive walking and repetitive physical motion (squatting, bending, lifting) is required (at least 70% of hours worked)
• Able to demonstrate accuracy and thoroughness in completing work assignments while complying with verbal and written instructions
• Prior computer experience (including MS Office products and ERP systems) preferably SAP and Agile.
• Process shipments using FedEx Ship Manager, UPS World Ship or Freight Forwarder AWB
• Knowledge of Kanban systems and other lean material handling principles
• Excellent verbal and written communication skills
• Highly customer and service focused

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.