Primary Function of Position

The Director of Digital Implementation will drive all digital solution activations and implementations for Intuitive.  Hire, onboard and develop a team of implementation engineers with a dotted line and high collaboration to technical solution specialist and digital training teams. 

Essential Job Duties

• Coordinate all IT, architecture and review through customer go-live training on digital solutions
• Increase efficiencies and effectiveness of activations though process improvement
• Work with IT stakeholders and build key customer reference sites to understand process better
• Coordinate all activities of the Technical Support team.
• Train and onboard any new individuals and set the standards
• Liaison for entire digital commercial team by being highly integrated with the rest of commercial organization. 
• Demonstrated ability to partner with various stakeholders in order to develop solutions that work across departments and the customer base
• Communicates the value of Digital Services to all levels of hospital personnel including c-suite clinical, information technology, and financial hospital executives
• Improve customer experience measured through increased NPS score
• Can provide clear focus on the vital few and hold the team accountable. 
• Drive on a timeline and hold teams accountable
• Devise strategies to leverage customer service events to support broader corporate aims
• Communicates to executives, IT stakeholders and surgeons with the utmost professionalism and meets the expectations of Intuitive customer engagement standards. 

Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)

• 7-10 years of direct people management and leadership
• Demonstrated success leading development, execution and measurement of field-based deployment strategies
  • Demonstrated ability to partner in establishing and managing organizational budgets and allocate resources to highest priority, highest ROI activities
  • Ability to solve for problems and quickly get to the root of the problem
  • Cross functional experience – ability to cross over multiple business units
  • Demonstrated ability to speed up timelines without compromising quality
  • Ability to lead with a One Team mindset, consistently seeking to create continuity and cohesion across teams and breaking down divisions
  • Sense of urgency in addressing implementation issues, and takes initiative in providing proactive & frequent communication to the customer/team around issue dynamics (what happened, what's required to fix), even when a solution is not yet clear
  • Effectively and proactively communicates the value of Digital Services to all levels of hospital personnel including c-suite clinical, information technology, and financial hospital executives
  • Consistently demonstrates knowledge of and communication around the broader context around how service activities are connected to the hospital environment (e.g. block time management, hospital staffing trends, high-utilization robotics programs, information and medical imaging policies
  • Proven ability to work across multiple divisions (e.g. Multiport, Ion) and navigate across multiple competing priorities
  • Demonstrated ability to use data to identify insights that inform decision making. Ability to generate team comfort in using data to manage the organization while maintaining a human-centric approach
  • Strong detail orientation, and proven ability to managed detailed workload across teams (E.g. Sales/Logistics/Manufacturing) to deliver for the customer

Required Education and Training

• Bachelors degree in software engineering, Biomedical Engineering, mechanical engineering, or equivalent program

Working Conditions (As applicable - Any physical requirements for the job.  If not applicable, state “none”)

• Customer facing role
• Able to travel up to 50%. Some short notice travel required.
• Able to Lift 50 lbs

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.