Roles and Responsibilities:

• Support all DaVinci and Ion activities as assigned
• Master processes and make recommendations to improve overall team efficiency
• Maintain critical documentation for standard operating procedures for key processes
• Develop and deliver training courses on Intuitive platforms and other subjects as required
• Serve as a key stakeholder with Services management to identify and prioritize training needs
• Assist with defining and managing the training & certification criteria that ensures a firm foundation for those directly and indirectly supporting Services Intuitive Platforms
• Project manage all phases of learning projects – analysis, design, development, implementation, & evaluation
• Proactively communicate task and project status to internal and external stakeholders
• Participate in needs analysis to determine training needs within the organization
• Work with Subject Matter Experts (SMEs) to identify and capture learning content
• Select appropriate training modality
• Design and develop training content that engages learners and aligns with identified outcomes
• Collaborate with multimedia team to create or modify media assets to support instructional needs
• Develop eLearning, videos, instructor led, blended learning, and virtual training curriculums
•  Design, develop, and conduct assessments and evaluations
• Participate in process improvement efforts
• Mentor new hires and on-board cross-functional teammates
• Maintain critical documentation for standard operating procedures

Required Knowledge, Skills, and Experience:

• Minimum associates degree or higher with coursework relevant to training, manufacturing, engineering, or educational development
• Minimum 5+ years of relevant experience in technical training, content development, customer service
• A history of self-directed learning to explore new technologies and skills that improved their personal and team effectiveness
• Comfort with and proven ability to facilitate group and ad hoc training content
• Experience with project management and working as a cross functional team member
•  A proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion
• Familiar with adult learning methodologies
• Ability to self-manage multiple development projects and deadlines
• Proven ability to develop and implement new processes to support evolving business needs
• Ability to analyze complex situations and collaborate to find creative solutions.
• Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time
• Excellent organizational skills and ability to multi-task
• Self-starter with ability to take ownership of responsibilities with minimal direction
• Demonstrated ability to learn and adapt quickly in a dynamic environment
• Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups
• Experience in MS Office Suite preferred. Working knowledge of CRM and ERP systems – SFDC and SAP a plus. Experience with database applications preferred

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.