IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us.

This position is eligible for an additional sign on bonus.

We are seeking an experienced Senior Human Resources Generalist to provide strategic and hands-on HR support across employee relations, compliance, investigations, recruitment, policy implementation, and performance management. This role partners closely with leadership and employees in complex operational environments and requires an HR professional who can work effectively in detention and/or healthcare sectors while maintaining the highest standards of professionalism, judgment, and confidentiality. 

Key Responsibilities:

• Serve as an HR partner to managers and employees on employee relations, policy interpretation, performance management, and workplace concerns. 
• Conduct and support workplace investigations and document findings and recommendations. 
• Support recruitment and onboarding efforts for assigned program. 
• Provide guidance on corrective action, leave administration, accommodations, and return-to-work processes. 
• Ensure compliance with company policies and applicable employment laws, regulations, and contract requirements. 
• Maintain and audit personnel records, HR systems, and compliance files. 
• Assist with policy development, communication, and implementation. 
• Analyze HR data, prepare reports, and provide recommendations to leadership. 
• Support audits, grievance responses, unemployment matters, and other employment-related activities. 
• Travel to field sites, healthcare facilities, or secure detention environments as needed. 
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.    

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Required Skills and Knowledge: 

• Minimum of 5–7 years of progressive HR experience with strong generalist responsibility. 
• Demonstrated experience in employee relations, investigations, compliance, and performance management. 
• Strong knowledge of HR best practices and employment law. 
• Excellent communication, analytical, and problem-solving skills. 
• Ability to handle sensitive and confidential matters with discretion and sound judgment. 

Education Requirements: 

• Bachelor's degree in human resources, Business Administration, or related field required, advanced degree preferred. 

Preferred Qualifications: 

• Experience in the detention and/or healthcare sectors strongly preferred. 
• Experience supporting HR functions in a regulated or high-compliance environment preferred. 
• HR certification such as aPHR, PHR, or SHRM-CP is a plus. 

Physical Requirements: 

• This position is considered hazardous duty. 
• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special Qualifications: 

• Minimum of 21 years of age. 
• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence. 
• Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Poses or have ability to obtain required security clearances. 
• Proficiency in Spanish is preferred. 
• Must be able to work onsite and outside of a traditional office environment, including field locations and secure operational settings. 
• Must be comfortable working in secure, highly regulated, and fast-paced environments. 

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.