At IKEA, we aim to make healthy and sustainable choices affordable and accessible for all. To make that happen, we need people with imagination. People who know that everyone has a right to feel at home. People who share our vision of a better everyday life. Together we’ll innovate the future of life at home through data, technology, retail and home furnishing know-how. We need future architects, down-to-earth data scientists, unboxed engineers, cyber guardians, common sense makers and more! Are you one of them?

We are looking for someone to join us in our journey to build up our IT Service Management-capability and establish it as part of our shared digital foundation for Inter IKEA Group.

Part of this journey is to build further into our monitoring capabilities with the aim to create an excellent end-user experience. You have a passion for enabling business in creating a better everyday life for the ‘many people’ by ensuring an efficient and user-centric way for delivering IT services across IKEA.

You will work as a Business Analyst with a very specific focus on our Monitoring capabilities and the direct relationship with business needs

• Together with stakeholders and the monitoring team develop and establish capabilities that supports a service complete value chain.
• Contribute to analyzing business needs and identifying monitoring requirements.
• Validate compliance of business requirements in quality assurance and contributes to business acceptance.
• Contributes to measuring the requirements fit and the effect on the business goal.
• Supports in development of learning and communication content.

In this role you will report to our IT Operations Manager and work closely with stakeholders across Inter IKEA Group digital to lead towards uniformity and commonality. Monitoring capabilities is a huge foundation to achieve quality, efficiency and simplicity for the delivery of our services.

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things.

We will be doing some amazing things at IKEA Shared Data & Technology; therefore we need some amazing people – this position is not an exception.

To be successful in this role, we believe you have knowledge of IT Service Management with focus on ITIL processes and monitoring capabilities. You have experience in navigating yourself in large enterprises and able to build relationship and networks to optimize the way of working in the capability.

You are inspired by possibilities and opportunities digital and information technology bring to enable, transform and break new grounds.

This is a fulltime role (40 hours per week) based in Malmö, Sweden or Delft, Netherlands reporting to IT Operations Manager

We want to understand the why! Please send your application with a CV and motivation letter in English and tell us why you would be a good fit. Applications without a motivation letter will not be taken into consideration.

The closing date to apply for this role is the 18th of April 2022. 

About IKEA  

At IKEA, we do things a little different. We think, differently. Act, differently. And work differently as well. We like to break things. Like rules. And then make things. Like music-playing lamps. And beds disguised as sofas. Even plantballs that help us look after our planet. It’s all part of our vision - to create a better everyday life for the many. And it’s been keeping our co-workers going for over 75 years. By 2030, we hope to help millions more look forward to going home. Maybe you can help us.

Creating long term success for IKEA, together (Business Transformation)  
We want to become an even more affordable, sustainable and accessible home furnishing retailer in an omni-channel reality. We bring business and data & technology together to improve how we work and meet customers, and enable us to focus on creating value. So we can continuously improve and scale IKEA, together with our partners and the many people.  

IKEA Shared Data & Technology builds up, delivers, serves and supports shared data and technology for the IKEA value chain. Together we build a digital foundation to enable our core business partners and franchisees to work more efficiently and create a rewarding customer experience in an omnichannel world. 

At IKEA we believe that we’re better when we’re physically together for collaboration, dialogues and conversations. We believe in the power of human interactions; the informal chats, the energy, belonging and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace and with flexibility to work from home when relevant. 

Another thing fuelling our success is our values-based culture. While we are unique individuals with endless differences, something we share is our commitment to lead by example, work together, find better ways and to get things done. We believe in life-long learning, where we all play a part in helping each other (and our business) grow.  

Read more about us at https://about.ikea.com  

For data, tech and digital roles, read more at ikea.com/tastethefuture