Deployment Specialist | Core Business Franchise

  • Delft, Netherlands
  • Full-time

Company Description

You see things a little differently. So do we! We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us. 

Who we are

The world is changing and the IKEA business is changing with it. For IKEA though, one thing will always remain the same ─ our vision to create a better everyday life for the many people.

We will strengthen and develop our competences in order to meet the needs and dreams of the many people around the world. And to be accessible and relevant, wherever and whenever they wish to meet IKEA.

About IKEA Consumer & Market Insights (ICMI)

ICMI has the assignment to contribute to IKEA people making well founded decisions based on actionable and timely insights. ICMI delivers Consumer Insight, Strategy & Market Insight, and Brand & Range Insight. Each of these three areas continuously develops and operates insight products used by IKEA people across our value chain. As a Deployment specialist, you will be part of the Agile and Delivery chapter in ICMI.

Job Description

About the role:

As a Deployment Specialist for ICMI, you will be responsible for the efficient deployment of insight products. You’ll ensure that products are documented, deployed and used in an optimal way by stakeholders, you will develop relevant training and user support materials and ensure data is usable and disseminated to enable self-service by the many IKEA co-workers. You will be part of a dedicated Product team where your competence will work in synergy with other competences needed to deliver a good product.


You will:

  • Define, develop, maintain and deliver the related activities for an insight product

  • Document processes and ensure they’re rolled out to the relevant people 

  • Support with change management connected to the product released

  • Develop training materials and communicate the content 

  • Contribute to ensuring that the products released follows define principles, requirements and guidelines 

  • Share knowledge with your stakeholders in order to ensure that the products are being used, optimized from cost, performance and quality point of view 

  • Take user feedback back to the product team

  • Create and maintain a clear roadmap on all deployment activities 

  • Work closely with and support the product team in achieving overall business goals 

  • Manage user expectations



  • Relevant experience and knowledge of digital product development 

  • Knowledge in digital solution and digital interfaces for products

  • Knowledge of functional and technical details, support flows and documentation

  • Agile development knowledge 

  • Experience working in a rapidly changing environment (we are going through a Digital transformation) 

  • Understanding of product functionality and user reality


  • Clear communication and strong stakeholder management skills

  • Ability to collaborate and build relationships with people of different organisational levels and  backgrounds

  • Experience working in deployment/release environments 

  • Ability to take risks and solve complex problems 

  • Have a holistic view across different technology domains 



  • Passionate about creating innovative products and a great user experience 

  • Passionate about delivery high quality products 

  • Driven and committed to delivering results in a high paced environment 

  • Team Player 

  • Proactive and always looking for ways to improve things 

  • Passion for retail and the possibilities that digital brings

  • Gets energy from working in the heart of the future of retail

  • Interest in digital products and the value they can bring

  • Motivated to work in an environment of constant change

  • Leads by and shares the IKEA culture and values

Additional Information

This is a full time position (40h/week). Travelling will be required based on business needs. Please send your application – CV and motivation letter in English - by 6th July - . Please note that we are continuously interviewing candidates. 

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