Growing together

The world is changing and the IKEA business is changing with it. For IKEA though, one thing will always remain the same ─ our vision to create a better everyday life for the many people. We will strengthen and develop competences in order to meet the needs and dreams of the many people around the world and to be accessible, wherever and whenever they wish to meet IKEA. We are looking for people who have experience from diverse retail organizations and other parts of the value chain ─ from supply to product design, development to manufacturing and everything in between. We offer a unique opportunity to develop a holistic view of the IKEA business. When you grow, IKEA grows too. Do you want to contribute?

About Inter IKEA Systems and Core Business Franchise

Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks .In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users. We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading: 

• The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
• When and how IKEA expands, enabling one common way of working with high impact at a low cost.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally.

 We are looking for creative problem solvers with good leadership skills and passion for developing IKEA within Core Business Franchise, Retail Experience.

The IKEA Direction and the Meeting the customer strategy sets the overall ambition and ‘making every meeting matter’ is your guiding inspiration source!

About the role

• As CRM & Loyalty Leader, you will be responsible to define and develop an holistic framework approach for IKEA to engage with people, building lifelong relations and customer value through low cost operations. The development areas are based on ONE IKEA business plan and its defined priorities.
• You will lead the work to define and develop the IKEA point of view of customer engagement across all customer meetings and initiate and lead the development of a common and IKEA unique and dynamic CRM Framework that attracts activates and engage consumers and customers adaptable in a fast changing context.
• The assignments will vary from leveraging the role of loyalty to create a competitive position in all markets, to how to strengthen the IKEA brand through customer platforms that build communities.
• You will not be alone! In close co-operation with our Easy Shopping Manager, Food Experience Manager, Customer Information and Data Management Leader and specialists you will collaborate across the leadership assignments of Core Business Franchise as well as develop sustainable business relationships with other colleagues from such as Range and Supply and IKEA retailers.

About you

• To be able to succeed in this job, you need to share and live the IKEA values. You need to have a proven track record of developing global customer engagement that has built long lasting relationships with consumers, customers and others.
• You demonstrate well developed interdependent leadership skills; leading business agendas across broad networks in a collaborative way and delivering results through others.
• You have strong communicative skills and we set high expectations on your passion for, and ability to engage people with different competences in a complex and fast paced environment.
• With a strategic, creative mindset, you have developed people and business successfully and new ideas comes naturally for you!

Do you have a personality who thrives in an environment in which most things are under development?

Do you have the ability to look at things in a new way and the drive to test and improve our ways of working across IKEA?

Do you have international experience from developing engagement with customers in a global company?

And last but not the least;

If you believe that ‘every moment matters’ and have a passion to develop unique ways to engage our customers and offer relevant services in all meetings then don’t hesitate to apply today!

It is a full time position (40h/week).The position is located in Delft/Netherlands. Travel will be required.  Please send your application – CV and letter of motivation – in English by the 16th December 2018. We will assess and interview candidates continuously as the applications come in. If you have questions about the role, please contact recruiting manager Carole Bates. If you have questions about the recruitment process, please contact Mia Kullman, HR & Competence Leader for IKEA Retail Experience.