Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States.  The culture at ID is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.

Our fast-growing dermatology group is hiring a Customer Service Representative. The successful CSR will be providing excellent customer service for our patients and our partner practices.  He or she will be in communication with multiple departments and practices regarding all aspects of the patient experience from questions about a bill to collecting on a past due balance. We are looking for a friendly, detail-oriented, professional, and dedicated individual who will fit into our ‘Get it done!’ culture.  If you enjoy customer service and creating solutions for people, we encourage you to apply..

This is a fully REMOTE position.

Duties: 

• Answer 40-50 inbound calls per day.
• Take payments.
• Update demographics
• Provide claim status.
•  Explain copays/deductibles.

•  Excellent written communication
• Phone etiquette 
• Problem solving
• Proficient in Microsoft Excel 
•  Self-Managed 
•  Keen attention to detail 
• Healthcare experience 
• Ability to simultaneously use multiple programs.

Job Type:

• REMOTE
• Part-Time: Monday- Friday 10 am-2:00 pm EST

Experience:

• 2+ years’ experience in customer service (Required)
• Medical or collections experience (Preferred)
• Ability to read an EOB

Education:

• High School Diploma or equivalent (Required)

Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.