About Us:

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Responsibilities

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM
• Update customer health information when applicable based on negotiation and discussions with the customer
• Refer potential opportunities for expansion to our Sales team
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Drive & Discipline – ability to focus and work hard to achieve the right results 
• Customer Focus - Enthusiastic about making clients successful
• Integrity – high ethical standards and doing the right thing even when others aren’t looking 
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems
• Detail-orientation – be thorough and consistently deliver high-quality work

Qualifications

• 3 to 5 years’ experience in Renewals Management or Account Management in the software industry
• Knowledge of CRM systems, preferably Salesforce.com 
• Knowledge and experience reviewing and comprehending contract terms, preferably in software
• Ability to work in a fast-paced environment
• Ability to work cross-functionally with other departments and team members
• Comfortable in a highly autonomous role with strong organizational skills
• Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
• Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
• Excellent interpersonal and written and oral communication skills.

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)