Magnitude Software is the leading provider of Enterprise Information Management software that drives real business value for customers. Magnitude Software offers a family of award-winning products, from business intelligence and data warehousing to master data management, reporting and analytics. At the core of Magnitude Software’s business is a passionate focus on customer success and a vision to accelerate and automate the end-to-end process of integrating, managing and analyzing information to support business decision making, while reducing operational cost and risk. Magnitude Software drives business results for nearly 1,500 active enterprise customers, with over 200,000 users in 100 countries worldwide. We are growing so come join our family of companies! For more information, please visit www.magnitude.com.

• Manage Professional Services in accordance with established standards and guidelines.
• Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff
• Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.
• Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action.
• Manage revenue projections, revenue recognition and billing for assigned sites.
• Actively participate with the sales organization in closing new business opportunities.
• Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.
• Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct.
• Ensure proper client training materials are developed and readily available.
• Provide on-going development, feedback, coaching and mentoring to Professional Services team.
• Maintain knowledge of financial market trends and resultant service requirements.
• Identify and recruit internal/external talents to ensure effective mix of competencies
• Set and communicate team/individual objectives to inspire individuals to achieve high performance • Allocate work load to fully utilize every employee’s talent
• Implement development plans and coach for individuals to reach their maximum talent
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
• Recognize high performers to maintain motivation and retain key talent
• Create team spirit

• Bachelor's degree in Business/Management, Information Technology, Computer Science, Software Engineering or related technical discipline required. Equivalent experience also acceptable
• 8+ years' relevant experience
• Relevant understanding of IT projects, budgeting & other related processes within financial environment
• 2-4 years' relevant leadership experience preferred
• Up to 10% travel may be required

• Communication:
  • Listens to and carefully considers ideas from others, even when different from own. Ensures all sides are heard before reaching a conclusion
  • Treats everyone with dignity, respect and fairness
  • Encourages teamwork
• Innovation:
  • Shares new ideas and consistently demonstrates openness to the views of others
  • Uses innovative methods and tactics to foster creativity in others and an environment that supports innovative efforts
  • Recruits associates and team members who think in new ways
• Business Accumen
  • Inquires about the relationship between function and other areas as it pertains to assigned areas of responsibility and related projects
  • Seeks out information from available sources, including managers, peers, clients and formal documentation;
  • Keeps informed about business operations
• Diversity:
  • Values diversity in performing everyday duties and responsibilities
  • Adjusts and adapts communication style to be effective in a diverse workplace
  • Models inclusive behaviors
  • Provides opportunities for development and advancement of all associates

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **