Product Operations Analyst

  • Raleigh, NC, USA
  • Full-time

Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

insightsoftware is seeking a Product Operations Analyst to join our Product Management team and help drive the successful execution and measurement of our strategic initiatives. Your mission will be to enable our cross-functional team of Product Managers, Designers, and Engineers to operate as effectively as possible, use data to guide decision making and strategy, and drive high-visibility process improvement projects to completion. 

What will you do?

  • Partner with product stakeholders to understand data and business needs
  • Conduct analysis across a variety of data sources, including but not limited to: CRM, product usage, pricing, NPS, customer feedback, feature requests, and support tickets, to understand the performance of existing solutions and identify improvement opportunities
  • Define metrics to evaluate the impact of business performance, products, and experiments
  • Build reports and dashboards based on cross-functional stakeholder requirements to monitor these projects, with the ability to understand and communicate key insights to an executive audience
  • Simultaneously manage multiple projects with deliverables and interdependencies involving internal and remote product development teams
  • Track project deliverables and schedules, with a strong focus on progress measurement, analysis, and reporting

Successful Candidates Will Demonstrate:

  • Excellent problem-solving skills with a passion for understanding root causes (familiarity with techniques like “Five Whys”)
  • Cross-functional leadership – lead and drive project execution across Product Management, Engineering, Sales, Marketing, Support, and Customer Success
  • Drive and grit – operate in a fast-paced environment with a focus and determination to achieve high-quality results
  • Analytical and creative mindset - use scalable data models to identify trends and recommend improvements
  • Excitement to learn new technologies and analytical methodologies relating to business intelligence and data analysis

Qualifications

  • Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
  • 3+ years of professional experience in Product Operations, Agile Software Development, Data Analytics, or Business Intelligence
  • Advanced proficiency in Excel (including pivot tables, array functions etc.) and data visualization tools such as Tableau or PowerBI
  • Exceptional written and verbal communication skills

Preferred Qualifications:

  • Proficiency working with product utilization (Pendo) and CRM data (Salesforce)
  • Excellent organizational skills with proven ability to manage multiple concurrent projects and adjust to changes in project priorities
  • Ability to work independently with minimal direction

Additional Information

All your information will be kept confidential according to EEO guidelines.

**Looking for candidates who are located in or willing to relocate to Raleigh area.**

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **