Product Operations Analyst
- Full-time
Company Description
insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!
Job Description
insightsoftware is seeking a Product Operations Analyst to join our Product Management team and help drive the successful execution and measurement of our strategic initiatives. Your mission will be to enable our cross-functional team of Product Managers, Designers, and Engineers to operate as effectively as possible, use data to guide decision making and strategy, and drive high-visibility process improvement projects to completion.
What will you do?
- Partner with product stakeholders to understand data and business needs
- Conduct analysis across a variety of data sources, including but not limited to: CRM, product usage, pricing, NPS, customer feedback, feature requests, and support tickets, to understand the performance of existing solutions and identify improvement opportunities
- Define metrics to evaluate the impact of business performance, products, and experiments
- Build reports and dashboards based on cross-functional stakeholder requirements to monitor these projects, with the ability to understand and communicate key insights to an executive audience
- Simultaneously manage multiple projects with deliverables and interdependencies involving internal and remote product development teams
- Track project deliverables and schedules, with a strong focus on progress measurement, analysis, and reporting
Successful Candidates Will Demonstrate:
- Excellent problem-solving skills with a passion for understanding root causes (familiarity with techniques like “Five Whys”)
- Cross-functional leadership – lead and drive project execution across Product Management, Engineering, Sales, Marketing, Support, and Customer Success
- Drive and grit – operate in a fast-paced environment with a focus and determination to achieve high-quality results
- Analytical and creative mindset - use scalable data models to identify trends and recommend improvements
- Excitement to learn new technologies and analytical methodologies relating to business intelligence and data analysis
Qualifications
- Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
- 3+ years of professional experience in Product Operations, Agile Software Development, Data Analytics, or Business Intelligence
- Advanced proficiency in Excel (including pivot tables, array functions etc.) and data visualization tools such as Tableau or PowerBI
- Exceptional written and verbal communication skills
Preferred Qualifications:
- Proficiency working with product utilization (Pendo) and CRM data (Salesforce)
- Excellent organizational skills with proven ability to manage multiple concurrent projects and adjust to changes in project priorities
- Ability to work independently with minimal direction
Additional Information
All your information will be kept confidential according to EEO guidelines.
**Looking for candidates who are located in or willing to relocate to Raleigh area.**
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **