Insights is a Learning and Development company which aims to change the world through the power of self-awareness. 

Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.

As a Service Desk Analyst, you will contribute to the successful day to day running of the IT Service Desk globally while proactively supporting the needs of our global organization. Working on a hybrid basis in our Austin office, you will be part of a global team, responsible for ensuring all incidents and requests are resolved for our internal customers.  Responsible for meeting our agreed Service Level Agreements (SLA’s). Identifying and implementing improvements relating to our IT services in line with our customer service excellence standards.  You will be part of a team who are the front face of Enterprise Technology to our business, and therefore an integral part of our business.

The Opportunity

We’re looking for a Service Desk Analyst to join our global IT team. This is an ideal role for someone with around 12 months of IT experience who’s ready to take the next step in their career. Based in our Austin office on a hybrid basis, you’ll be the first point of contact for IT support across the organization—resolving technical issues, installing business applications, and contributing to the success of our global operations.

What You’ll Do

• Provide friendly, efficient first-line IT support for internal users
• Log and manage incidents and requests, ensuring SLAs are met
• Install and support desktop applications and hardware
• Help improve IT processes and documentation
• Collaborate with global teams to share knowledge and best practices
• Support key technologies including Microsoft 365, Windows 10/11, and Azure AD

What You’ll Bring

• Around 1 year of IT support or service desk experience
• A strong customer-service mindset and willingness to learn
• Basic knowledge of Windows, Active Directory, and Microsoft 365
• Solid problem-solving and troubleshooting skills
• A positive attitude, team spirit, and desire to grow

Benefits:

• 22 days holidays/PTO (+10 public holidays)
• 2 days Gift of time/Volunteering and 1 day for job anniversary 
• Private Medical Insurance
• Dental Insurance
• 401k Retirement Plan
• Life/AD&D Insurance
• Short & Long Term Disability
• Health Savings Account
• Vision Plan
• Accident Insurance
• Hospital Plan
• Critical Illness cover
• Employee Assistance Program
• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colorful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organization which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/