Ingram Content Group is hiring for Mail Clerk to start immediately with our mailroom in LaVergne, TN (Greater Nashville Area). This person would be responsible for performing multiple functions in Mail Services related to incoming and outgoing mail, expedited deliveries, customer mailings, daily invoices, financial and targeted mailings.  Performs inter-office mail delivery and pick-up. Processes outgoing USPS mail using postage meters, uses basic computer skills to process parcels, via UPS and FedEx, using custom shipping systems, and manually fills out bills of lading for Spring and other carriers. Performs receipt, logging and confirmed delivery of inbound expedited deliveries. Performs collating, folding, and stuffing of mailings. Provides mailing assistance to our internal and external customers.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule: M-F 7:30 am-4:30p OT if needed

Required Qualifications:

• High school education or GED
• 6 months experience in mailroom service or shipping or receiving.
• 6 months customer service experience.

Key Responsibilities:

• Provides customer service to associates to include answering questions in person or over the phone about mail services and arranging deliveries. 
• Performs daily sorting of USPS and inter-office mail pieces.
• Performs receipt, logging and confirmed delivery of expedited deliveries
• Processes outgoing mail, via USPS, UPS, FedEx and other carriers daily.
• Provides inter-office mail delivery, pick-up and processing.
• Performs collating, folding and stuffing of financial and targeted mailings.
• Support Marketing department in mailing services for promotional items
• Ability to be flexible and satisfy customer demands in a high volume environment
• Ability to adhere to the Standards of Excellence identified by Corporate Services management
• Ability to be flexible/multi-task based on workflow demands and attention to detail
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to engage in active listening with coworkers, management and clients/customers
• Knowledge of organization, operating procedures and policies of the company
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to work flexible schedule if shipping schedule requires
• Ability to effectively work individually or in a team environment
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work and Ability to speak, write and read the English language
• Ability to work effectively using a personal computer and phone equipment for long periods, PC skills to include Excel and Word
• Other duties as assigned

Essential Physical Demands

• Ability to lift up to 50 pounds on a repetitive basis
• Ability to exert muscle force to lift, push, pull, or carry objects
• Ability to sit, stand, walk, and bend for extended periods of time
• Ability to operate hand carts, hand jacks and other mailroom services equipment
• Requires constant bending and reaching

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish