Ingram Content Group (ICG) is hiring for an EDI (Electronic Data Interface) Support Specialist to contribute to our Library Services (ILS) team in LaVergne, TN just outside Nashville. 

In this role, you will act as first-tier customer contact for implementation of electronic interfaces with ILS, including EDI, ipage, grid setup, and iMatch.  You will participate in telephone consultations and preparation and execution of training on these products.   You will also work with eCommerce and IT departments to support electronic and web-based products for ILS. 

You love supporting one library, but what if you could support thousands?

At Ingram, our Library Services teams curate titles and services for a wide range of libraries from small and rural libraries to multi-branch urban library systems. We focus on providing exceptional support to our library customers by improving workflows and processes with content, shelf-ready services, collection development and analytics -- all while developing and maintaining everlasting relationships with our clients. Our teams collaborate and innovate with a variety of skilled professionals and manage projects with quality and profitability in mind.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you! 

Required Qualifications:

• Associates degree in computer science or related field OR equivalent year for year experience
• 3 years of experience in electronic interfaces, tech support or related field

Preferred Skills:

• Experience with electronic Order Management Systems
• Experience working with FTP files
• Experience with MS Excel and MS Word

Key Responsibilities:

• Initiates EDI projects based upon information provided from sales.  Verifies information and creates JIRA.
• Tracks EDI projects for Department.
• Assists customers with ipage questions, ipage grid issues, first-tier EDI issues such as resolving incorrect orders received from customer
• Works with customer to successfully implement interfaces.
• Provides detailed telephone consultation and utilizes WebEx.
• Trains other associates or customers on use of products.
• Works with customer data to insure proper loading into EDI, ipage , and BookMARC.
• Writes weekly 5/15 report, identifying project progress, obstacles, and tasks
• Uses SalesForce CRM to track cases and tasks related to EDI/Enriched ipage set ups and training.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish