Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

We are looking for a highly motivated Functional Application Support Analyst to join our Application Support team. This role is responsible for ensuring the stability, performance, and continuous improvement of a critical production application used by Back Office teams and Development teams across the EMEA region.

The successful candidate will provide both functional and technical support, acting as a key liaison between business users and IT teams. The role requires strong analytical and problem-solving skills, attention to detail, and a solid understanding of Financial Markets, combined with technical knowledge of SQL and Unix environments.

Key Responsibilities

Incident & Production Support

• Investigate, troubleshoot, and resolve technical and functional incidents related to the application and its ecosystem.
• Ensure timely incident resolution and effective communication with stakeholders.
• Perform root cause analysis and propose corrective and preventive actions.
• Monitor production activities and ensure platform stability.

Functional Analysis & Testing

• Analyze new and ongoing issues, identifying impacts and proposing solutions.
• Perform testing and validation activities in UAT environments.
• Collaborate with Development teams to investigate defects and validate fixes.
• Support business users in understanding application behavior and functionality.

Collaboration & Stakeholder Management

• Act as the bridge between Back Office users, Development teams, Production Support, Accounting, and other IT teams.
• Collaborate with cross-functional teams to improve system functionality, user experience, and operational processes.
• Support project initiatives and contribute to successful implementations.

Documentation & Continuous Improvement

• Maintain and continuously improve support documentation.
• Create and update user guides, operational procedures, and knowledge articles.
• Identify opportunities to automate repetitive manual tasks and improve operational efficiency.
• Promote best practices and process enhancements.

Functional Knowledge

• Strong understanding of Financial Markets and financial instruments.
• Knowledge of:
  • Securities
  • Cash Flows
  • Financial Products
  • Trade Lifecycle
  • Back Office processes

Technical Skills

• SQL – Intermediate level (ability to query and analyze data).
• Unix/Linux – Intermediate level.
• ITIL principles and incident management processes.
• Experience with ServiceNow or similar ticketing systems.
• Understanding of application support and production environments.

Soft Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting capabilities.
• Analytical mindset with a proactive approach.
• High attention to detail.
• Strong collaboration and teamwork skills.
• Ability to work in a fast-paced and dynamic environment.
• Fast learner with a strong sense of ownership and accountability.

Competency Levels

• Incident Management – Advanced/Expert level
• Functional Analysis & Testing – Advanced/Expert level
• Financial Markets Knowledge – Advanced level
• Stakeholder Management & Cross-Team Collaboration – Advanced level
• SQL – Intermediate level
• Unix/Linux – Intermediate level
• ITIL Framework – Intermediate level
• ServiceNow or similar Ticketing Tools – Basic level
• Communication (Oral & Written) – Advanced/Expert level
• Teamwork & Collaboration – Advanced/Expert level
• Problem Solving – Advanced/Expert level
• Attention to Detail – Advanced/Expert level

Language Requirements

• English: Advanced / Professional Proficiency (mandatory).