Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

This position is part of the WM APS (Application Production Support) team and is focused on delivering high-quality Application Support and operational excellence within a banking environment.

The selected candidate will play a key role in handling incidents, service requests, and application support activities, participating in shift and on-call rotations. The role also includes contribution to service improvement initiatives and active participation in the bank’s Disaster Recovery (DR) drills and Live Play activities.

The ideal candidate has a strong understanding of core banking operations, solid troubleshooting skills, and experience in L1/L2 application support, combined with hands-on expertise in modern infrastructure and automation technologies.

Key Responsibilities

• Handle incident management, service requests, and production support activities (L1/L2)
• Build and maintain Ansible playbooks and Terraform scripts to automate provisioning, configuration, and deployments
• Contribute to the containerization of legacy applications
• Support provisioning, configuration, deployments, and Disaster Recovery (DR) activities
• Assist, mentor, and train other operations team members on Ansible, Terraform, and Kubernetes
• Actively contribute to service improvement initiatives and operational stability

• Strong knowledge of Linux environments and command-line interface (CLI)
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Solid experience with Infrastructure as Code and automation:
  • Ansible
  • Terraform
• Hands-on experience with container and orchestration technologies:
  • Docker
  • Kubernetes (K8s)
• Experience with monitoring and observability tools (e.g., Dynatrace)
• Good understanding of CI/CD pipelines and tools (Jenkins, Travis, Concourse, or similar)
• Experience with public cloud platforms such as IBM Cloud, AWS, or Azure
• Knowledge of PL/SQL is considered a plus
• Experience in banking environments and application production support is highly valued

Languages

• English: Expert level (mandatory)

Soft Skills

• Strong critical thinking with a problem-solving mindset
• Excellent written and verbal communication skills
• Proactive attitude with a strong can-do mentality
• High level of persistence, ownership, and accountability
• Ability to work effectively in high-pressure, production environments
• Strong collaboration skills and ability to work within multicultural teams

Qualifications & Certifications (Complementary Information)

• Master’s degree in Computer Science, Computer Engineering, or related field
• 5+ years of experience in IT Operations or Software Engineering
• 2+ years of hands-on experience with a Cloud provider (IBM / AWS / Azure / Google Cloud)
• 2+ years of hands-on experience with Ansible and Docker

Certifications (Preferred or Optional):

• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374)
• Certified Kubernetes Application Developer (CKAD)
• Optional: HashiCorp Certified – Terraform Associate (003)
• Optional: HashiCorp Certified – Vault Associate (002)