Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

This role is positioned within an Agile delivery model, acting as a key enabler of Production readiness across the full project lifecycle.
The Application Production Support (APS) professional is responsible for ensuring that production, infrastructure, resilience, security, and operability requirements are fully integrated from design through deployment and run phases.

The role plays a critical part in:

• Defining and validating technical solutions
• Ensuring stability of Production and Non‑Production environments
• Monitoring and supervising technical platforms
• Supporting development teams to deliver secure, scalable, and reliable solutions

The APS actively participates in project ceremonies, technical decision forums, and risk assessments, working closely with Development, Infrastructure, Security, and Production Support teams. The role also promotes and disseminates best practices in application production across teams.

Key Responsibilities

Technical Solution Definition

• Contribute to the definition of end‑to‑end technical solutions, ensuring alignment with production, infrastructure, and security requirements
• Promote the reuse of existing platforms, tools, and services to reduce delivery time and increase reliability
• Anticipate and manage compliance with architectural standards, security policies, scalability, and performance requirements

Integration of Production & Infrastructure Requirements

• Ensure infrastructure, operability, and production requirements are clearly reflected in the Product Backlog
• Define and implement technical user stories related to industrialization, automation, monitoring, and obsolescence management
• Support and advise development teams to secure and accelerate project delivery

Application Production Best Practices

• Raise awareness and promote application production best practices within Agile teams
• Train and support team members in the effective use of DevOps and Agile tools
• Act as a reference point for production readiness and operational excellence

Deployment & Environment Management

• Facilitate solution deployments across Production and Non‑Production environments
• Ensure environments meet operational standards (performance, backup/restore, access, data availability)
• Coordinate security reviews and validate access traceability (OS, storage, network, etc.)
• Identify operational risks or blocking issues and propose mitigation or action plans

Service Monitoring & Operational Stability

• Define and implement monitoring, alerting, and supervision for production services
• Contribute to the definition of SLAs, KPIs, and production indicators
• Ensure documentation (installation, operating procedures, recovery plans) is up to date and validated
• Ensure disaster recovery and failover plans exist, are tested, and maintained
• Provide support during incidents and release‑related issues, ensuring resolution within SLA

Continuous Improvement

• Drive continuous improvement initiatives (automation, performance optimization, reliability)
• Propose enhancements to production and infrastructure services
• Share best practices across teams and organizational units
• Contribute to initiatives such as Infrastructure / DMZ as Code

Technical & Business Skills

• IT Infrastructure & Cloud environments
• Production Operations & Service Management
• IT Risk Management & Cyber Security
• Experience in core banking or regulated environments
• English: Fluent / Expert
• French: Working proficiency

Tools & Technologies

• Monitoring & Observability: ElasticSearch, Grafana, Dynatrace
• DevOps Toolchain: GitLab, Artifactory, Jenkins, SonarQube, Ansible
• Containers & Orchestration:
  • Docker
  • Kubernetes
  • Helm
  • OpenShift
• Operating Systems:
  • Linux
  • Windows

Methodologies

• Agile (Scrum / SAFe / Kanban)
• DevOps

Behavioral & Transversal Skills

• Strong analytical and problem‑solving skills
• Customer‑oriented mindset
• Excellent collaboration and teamwork abilities
• Results‑driven and proactive
• Creativity and innovation
• Ability to influence, inspire, and drive engagement across teams
• Strong transversal skills with the ability to:
  • Design and adapt processes
  • Define relevant performance indicators
  • Manage and coordinate technical initiatives and projects

• Hybrid working model: 50% remote / 50% onsite
• Availability to travel outside Portugal when required
• Transversal role with interaction across multiple IT and business teams