Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Scope

As part of the development of its team, the Head of the Corporate IT Asset Management team based in Nanterre (France) is looking for a ServiceNow developer based in Lisbon This professional will be part of a Servicenow Shared Service Center team ensuring development activities for the 35+ company's entities worldwide.

Main Functions

The company's Group deployed an IT Service Management platform based on ServiceNow, used worldwide by all Group entities, including the 35 countries (+2400 "fulfillers") to implement their IT production management process (Incidents, Changes, Problems, Requests). We also has a dedicated Servicenow platform, automating the provisioning of all IT resources during the employee onboarding at the headquarters in Nanterre.

We are looking for a senior Service-NOW developer and integrator, with proven experiences of advanced implementations on the ServiceNow platform.

The candidate activities include:

• Contribution to the collation and the definition of functional requirements (workshops with end users, specifications documents)
• Advanced integration & developments (enhancements, bug fixes, etc) 
• Platform administration and support (maintenance, upgrades ; incident management with Service-Now & other internal teams)
• Documentation writing (dev procedures, user guides ; admin guide , etc)
• Support to the Platform advanced Country touchpoints
• Organisation of training sessions

Skills & Basic Features

Essential

• Technical and functional expertise on ServiceNow (mandatory). Including : Javascript, REST/SOAP,  Jelly, Mastering of Servicenow Flow Designer , CMDB/CSDM and IRE mechanism
• Academic degree in IT or at least 5 years of expertise on IT field
• Fluent in English (mandatory)
• Fluent in French and/or Spanish (highly valuable)
• Very good Expertise in MS Office tools especially Excel and PowerPoint
• Good communication skills (both written and spoken) in a multi-cultural environment
• Good level of awareness for details
• Ability to be autonomous
• Commitment to the job and the team objectives
• Systematic, critical and logical thinking
• Aim to deliver very high quality results, respecting the deadlines
• Respect the procedures, methodologies and directives
• Good listening and questioning ability
• Ability to plan work ahead and to prioritize workload

Other details:

• Ability to travel within Portugal

Ability to travel outside of Portugal