WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. 

OUR GUIDING PRINCIPLES 

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. 

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

As Product Operations Manager, you lead the movement of product from delivery to sales floor, ensuring the right product is in the right place at the right time—profitably and beautifully. You oversee all door‑to‑floor, back‑of‑house, and visual execution, partnering closely with store leadership to respond to sales trends and customer demand. Just as important, you build teams and a store culture where people feel engaged, supported, and inspired to grow.

What You’ll Do

Operations & Execution

• Lead day-to-day product flow and visual operations to drive sales, margin, and efficiency
• Oversee all door‑to‑floor processes, back‑of‑house operations, markdowns, and promotional set‑ups
• Analyze sales results and operational metrics; identify gaps and lead action plans
• Partner with Store Leadership and Visual teams on changeovers, home‑office initiatives, and merchandising execution
• Champion the customer in every decision, ensuring an easy, inspiring shopping experience
• Embrace technology to deliver high‑touch and high‑tech solutions for customers
• Open and close the store and support peak sales floor coverage
• Lead the Joint Health & Safety Committee and ensure full compliance with provincial standards

People Leadership

• Build, coach, and retain a high‑performing operations team
• Provide clear expectations, regular feedback, and meaningful development opportunities
• Foster strong engagement, productivity, and bench strength
• Share expertise while remaining open to learning from others
• Encourage collaboration, ownership, and open dialogue across the team

Culture & Values

• Live Indigo’s values and represent the brand with pride
• Promote inclusion, diverse perspectives, and continuous learning
• Inspire adaptability and confidence through change
• Create a safe environment where teams can take smart risks and grow

WHO YOU ARE: 

• College degree preferred or equivalent job experience 
• 2-3 years of management experience in specialty retail and/or multi-unit retail business environment 
• Ability to be mobile on the sales floor for extended periods of time 
• Availability to work a flexible schedule, including evenings, weekends and holidays 
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques 
• Bilingualism (French/English) is required for all positions in Quebec 

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

This posting is for a current opportunity within Indigo.