Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

MISSION

The Retail Analyst is accountable for supporting Indigo’s strategic objectives by providing in-depth business analysis to identify opportunities to improve sales, margin, and profitability while balancing the stores' operational and customer experience requirements.

KEY PERFORMANCE METRICS

• Store Variance to Forecasted Drivers, including Retail Revenue, Inbound, Omni Orders
• Store Variance to Planned Wage Ratio and Average Wage
• EBITDA
• Indigo Help Service Level Agreements (SLAs)

KEY ACCOUNTABILITIES

Functional

• Budgeting:
  • Create accurate pre-season budgets and in-season forecasts using historical analysis and industry research, with a focus on the impact on EBITDA as well as Net Promoter Score (NPS)
  • Support other SMEs in the creation of Retail Operating Expenditure (OPEX) budgets and facilities budgets
• Modelling:
  • Create and continuously evolve labour models for small format and large format stores to ensure efficient use of labour while maintaining operational and customer experience standards
  • Create and constantly evolve store development financial models to determine the most profitable product mix and resulting budgets for new, renovation and relocation stores, with significant impact on budget and limited time to pay back
  • Utilize customer data to assess over and under-performance across the store base
• Analytics:
  • Design both standard and event reporting, which supports the field leadership and stores in driving KPI performance and managing expenses in line with balanced scorecard expectations
  • Monitor and analyze reporting to identify business opportunities and present these findings weekly
  • Deliver timely and accurate daily, weekly, and monthly reporting to end users
  • Provide analysis on customer data to support initiatives which drive traffic, retain or grow customer base
• Ensure continuity of data projections across the  organization by partnering cross-functionally to facilitate the compilation of knowledge from department SMEs to arrive at accurate data projections training:
  • Develop training resources to ensure store teams are fluent at using the reports available to them to drive KPI performance and manage expenses
• Support the drive for a customer-centric culture within stores and the home office by consistently modelling customer-focused behaviour, integrating customer needs into decision-making, and proactively anticipating and addressing customer expectations.
• Identify and communicate continuous improvement opportunities, challenge the status quo, and proactively resolve issues across all systems and functions within the area of responsibility.

People

• Actively seek out opinions to promote a culture where the views and voices of all teams are heard and valued.
• Offer support and constructive feedback to peers to encourage growth and collaboration.
• Collaborate with others to drive flexible and iterative solutions quickly and easily
• .Share technical expertise while continuously learning from others
• Help team members understand the impact of their contributions and proactively engage other functions to gather input and drive alignment

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate the diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

KEY RELATIONSHIPS

Internal:

• Chief Customer Officer, SVP Retail, Regional Directors and Store Leadership teams
• Human Resources team
• Total Rewards team
• Employee Communications team
• Accounting team
• Business Intelligence, Customer Insights teams
• Merchandise and Planning teams

External:

• Vendors

Work Experience / Education / Certifications

• University degree in the field of Business or Finance
• 3-5 years of experience in a Retail Analytics role

Competencies / Skills / Attributes

• Strong critical thinking, analytical and problem-solving skills with a strong understanding of statistics and math
• Strong financial modelling and analysis skills
• Proficient in data management: ability to create effective financial and operational solutions from large data sets using Excel and various databases
• Communicate effectively financial results/opportunities to both financial savvy and non-financial users
• Strong background in operational processes, with the ability to align financial and operational strategies for improved performance
• Excellent verbal and written skills to be able to communicate effectively to both a technical and business audience
• Manage competing priorities, meet deadlines, and adapt to dynamic work environments.
• Strong team player, able to collaborate effectively with cross-functional teams to achieve organizational goals

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME