Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

MISSION

The Assortment Analyst, Print helps to shape the Indigo customer experience by managing the selection of books available across all locations. The Assortment Analyst is a unique role that brings together analytics, high-concept problem resolution, technical skills, business insights, and product knowledge.

The Assortment Analyst is responsible for managing the assortment of a portfolio of book categories to enrich the customer experience in ‘the stacks;’ growing sales as well as assortment and inventory efficiency. This individual manages the curation of relevant assortment and category-space in stores.

KEY PERFORMANCE METRICS

• All channel program performance: Net Sales, Net Margin, Units sales, and Market Share
• Productivity of inventory & assortment (NMROI, Turns, Returns rate) 
• Store Help Ticket within SLAs

KEY ACCOUNTABILITIES

Functional

• Utilize data driven assortment decision making to improve customer experience in the stacks
• Tailor assortment to store specific customer demand
• Influence and shape category portfolio strategies
• Measure existing assortment approaches and identify new opportunities to improve
• Build strong partnerships with Regional Directors and Retail Stores
• Build, use, and maintain customer based assortments for initial buys and reassortment
• Monitor performance to identify opportunities to grow or shrink assortment of individual titles
• Analyze, assess, and recommend space optimization based on productivity and ROI
• Continuously improve space planning tools to optimize assortment and inventory
• Develop regular reports and recommendations based on review and analysis that are shared with the retail partners.
• Report on and hold Category Managers accountable with regard to the on-time status of their respective buys on a weekly basis
• Communicate effectively with other functional teams (e.g. Category Management, Retail Operations, and Distribution Centre)
• Resolve store-reported inventory problems within service level agreements
• Work with Customer Intelligence to gain key insights into customer behavior
• Provide SAP super user expertise.
• Drive and supports process improvement initiatives
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Assortment & Inventory Team Manager

KEY RELATIONSHIPS

Internal:

• Category Managers
• Retail Operations
• Retail Stores
• Customer Intelligence

External:

• Booknet Canada

QUALIFICATIONS

Work Experience / Education / Certifications

• 2-3 years of analytical experience with emphasis on allocation, assortment, and inventory management (ideally in a retail environment) and should have knowledge of ERP systems (SAP)
• University/College degree in Business, Engineering, Math or similar program

Competencies / Skills / Attributes

• Demonstrated decision making skills and ability to influence change within an organization
• Strong and creative problem solving skills with a desire for continuous improvement
• Customer focused with a strong focus on team work
• Ability to interpret and action customer behavior and buying trends
• Excellent analytical, communication and interpersonal skills
• Strong user of MS Excel or MS Access
• Proven and demonstrated leadership experience
• Ability to learn and adapt in a constantly changing environment
• Comfortable handling risk and uncertainty
• Ability to understand problems and recommend solutions
• Results driven
• Strong desire to learn and grow within the organization, with an understanding that development is an employee’s own responsibility
• Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities
• Working experience with advanced data entry and manipulation
• Functional knowledge of SAP is an asset 

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

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