Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

You support Store Leadership by cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Leader in either a Large Format or Small Format store is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you to help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a core contributor to the Leadership team.

Key Performance Measurements

• Employee Engagement

• Net Promoter score

• Sales to Plan

• Store Profit

Key Accountabilities

Talent

* Empowers and supports team to make decisions, creating a highly engaged and high performing team

* Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team

* Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance

* Provides input to Leadership Team regarding succession plans

* Unlocks full potential of employees by providing consistent feedback

* Owns self-development and provides continuous feedback to Store Leadership

Experience Required

* 1-2 years of customer service in a retail environment

* Prior experience in a Shift Leading position preferred

* Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

* Demonstrated commitment to creating an exceptional employee and customer experience

* Ability to be mobile on the sales floor for extended periods of time

* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

* Availability to work a flexible schedule, including evenings, weekends, early mornings and holidays.