IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates three omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai and IKEA Phuket. To learn more, visit IKEA.co.th

We in Customer Relations build and retain long-lasting relationships with new and existing customers in our IKEA retail environment. This includes ensuring that the appropriate customer relations' processes and tools are implemented; ensuring a fast and customer-friendly easy buying (Exchange & Return) experience; operating an efficient after-sales experience, always with the customer in focus. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road and is due to open in December 2023.

Your assignment

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional maner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

Your profile

• You have solid experience working in a customer-service role in a fast-paced retail environment.
• You have good communication and computer skills.
• You are comfortable and fluent communicating in English.
• You have the confidence and genuine care in resolving customer complaints.
• You remain calm and controlled when faced with emotional customers under stressful situations.
• You are patient and have experience in managing conflict and achieving a win-win outcome.

Please apply by 31 October 2023.