Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.
Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform. 

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location:

We are open to candidates across Sydney, Melbourne and Brisbane with full work rights. Our APAC team spans across Australia, New Zealand and the Philippines, with key working hubs in Sydney, Brisbane and Melbourne. We have fully embraced hybrid work arrangements offering employees the choice to work from home, a shared workspace, or a combination of both.

About the role:

As a Product Analyst focused on Growth at Ignition, you will play an important role in enabling the Growth Group to make data-driven decisions. You'll support key stakeholders in understanding and using analytics tools like Amplitude, Segment, and Avo, empowering them to perform routine analysis independently while you provide additional support on more complex and impactful data initiatives.

Reporting to the Head of Data and Analytics, your role will centre around ensuring data accuracy and delivering meaningful insights that align with growth objectives. You'll collaborate with Product Managers and other team members to provide technical guidance, all while fostering a culture of self-sufficiency in data analytics within the group.

What your day to day will look like:

• Collaborate with Product Managers, Designers, and the Head of Growth to understand key product goals, user behaviour, and growth objectives
• Assist Product Managers in using analytics tools like Amplitude, enabling them to perform routine data analysis independently while supporting more complex queries
• Act as the Subject Matter Expert (SME) for analytics tools such as Amplitude, Segment, and Avo, providing best practices and technical support
• Develop and maintain tracking plans to ensure accurate and effective data capture for product and growth analysis
• Ensure that data governance and tracking processes are followed, addressing challenges and ensuring data quality
• Work closely with Data Engineers and other analysts to align data infrastructure and governance with product needs
• Present insights and recommendations clearly to senior stakeholders, ensuring both technical and non-technical audiences can understand and act on them

How we do it

• We take a data-informed approach to product development, using tools like Amplitude, Segment, and Avo to track key metrics and provide actionable insights that guide our decisions
• Collaboration is at the heart of our process. Product Managers, Designers, Growth Leads, and Analysts work together to ensure strategies and initiatives are supported by clear, reliable data
• We encourage self-sufficiency within teams by empowering stakeholders to use analytics tools effectively, while providing deeper technical guidance and support when needed
• Data quality and governance are central to everything we do. We focus on maintaining accurate tracking plans and ensuring data is captured in a way that enables meaningful analysis
• Continuous improvement is part of our culture. We regularly review our analytics processes, tools, and tracking methods to refine and optimise how we gather and use data
• Clear, accessible communication is key. Insights are shared across teams in a way that allows everyone—from technical experts to non-technical stakeholders—to understand and act on the data

What you need to succeed:

• 3+ years of experience with digital analytics tools (Amplitude preferred) and a strong understanding of how to leverage them for product and growth insights
• Strong critical thinking skills with a focus on delivering business outcomes through data analysis and insights
• Excellent communication skills, with the ability to translate technical analyses into clear, actionable recommendations for non-technical stakeholders
• Experience in data governance and developing tracking plans to ensure accurate data collection and effective analysis
• Familiarity with Customer Data Platforms (CDPs) like Segment or Hightouch, with experience managing data flows and integrations
• Ability to work closely with cross-functional teams, including Product Managers, Designers, and Engineers, while fostering a culture of self-sufficiency in data usage and insights
• Strong SQL skills, ideally with experience in cloud data warehouses (Snowflake preferred)
• Proficiency in quantitative analysis in order to derive insights from complex data, ideally using Python
• Nice-to-have: experience with data modelling for business intelligence using dbt and/or Looker

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria.  Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]