Junior System Administrator and Tier 1 - Tier 2 Help Desk Support
- Full-time
Company Description
ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN’s portfolio includes work with over 100 Federal agencies.
ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is also on the Business Inc. Magazine's 5000 List of Fastest Growing
Private Companies for the last two years.
Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.
ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is also on the Business Inc. Magazine's 5000
List of Fastest Growing Private Companies for the last two years.
ISN Corporation offers many competitive benefits to its employees, including:
- Major medical insurance with prescription coverage
- Dental plan
- Basic life insurance
- Retirement Plan
- Paid leave
Job Description
- Provide Tier1/Tier 2 support to ISN employees, as well as to contract employees for ISN programs.
- Perform periodic maintenance on all end user equipment (PC cleaning, updating, etc.)
- Image, encrypt laptops & desktops.
- Administer desktop computers, printers, switches, phones and software(MS Office, Adobe, Antivirus).
- Maintain and support the JIRA helpdesk site & JIRA Agile site, receiving and assigning tickets as necessary
- Provide Microsoft office application support.
- Produce documentation on all processes practiced or developed.
- Develop, test, and implement new business processes.
- Assist the IT Director with new technology projects as assigned
Qualifications
Bachelor's Degree preferably in Computer Engineering. Each year of work experience may be substituted for each year of education required, 1-2 years of related experience required.
Strong knowledge of Microsoft Excel is required.
Experience with installation/configuration, operation, and maintenance of software and infrastructure.
MCSA/MCSE
Ability to multi-task and prioritize work effectively
Strong interpersonal communication
Knowledge of information security best practices
Must have strong organizational and analytical skills
Additional Information
ISN Corporation is an Equal Opportunity Employer
ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.
ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment