ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Introduction

The Application Support Analyst plays a critical role in delivering reliable technical application support and maintenance across the organisation’s software estate. The role involves working closely with IT teams, product management, and stakeholders to ensure system availability, resolve incidents, and drive continuous improvements aligned with business objectives.

What you'll do

• You’ll provide technical application support and maintenance across the software estate, ensuring high availability and performance of enterprise systems. 
• You’ll act as an escalation point for the Service Hub, resolving incidents, requests, and changes in line with ITSM frameworks such as ITIL.
• You’ll collaborate with product management and stakeholders to manage backlogs, deliver enhancements, and ensure applications meet operational and SLA targets. 
• You’ll perform incident analysis, reporting, and knowledge management while driving continuous service improvements and tracking vendor/SLA performance. 
• You’ll support projects and system upgrades by working with internal teams and vendors, ensuring smooth transitions into BAU and effective stakeholder engagement.

What we offer

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund, gratuity, internet allowance, and food allowance.
• Health & Insurance Coverage: Medical insurance, group term life insurance, and personal accident insurance.
• Allowances & Support: Transportation/transport allowance and shift allowance.
• Paid Time Off: Generous leave policy to support work–life balance.

About you

• You have strong experience in application support within enterprise environments, preferably in financial services. 
• You possess excellent troubleshooting and problem-solving skills with a solid understanding of ITIL/ITSM frameworks.
• You are highly proficient in SQL/PLSQL and reporting tools like SSRS, Power BI, or Crystal Reports.
• You have knowledge of application development, infrastructure design, and tools such as Git, PowerShell, and database technologies.
• You demonstrate strong communication, stakeholder management, and collaboration skills across technical and business teams.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.