INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.

We are seeking a skilled and client-focused Professional Services Team Lead to oversee the delivery of specialized client solutions for Microvellum Toolbox and INNERGY Design. In this role, you will lead the Engineering-focused Professional Services team, including Library Validation Specialists and CNC Integration Specialists, ensuring high-quality delivery of services that enable clients to unlock full value from their engineering workflows. 

This role requires balancing speed, quality, and prioritization of services that are included as part of the client engagement versus those that are paid professional services. You will play a central role in managing client expectations, driving efficiency, and ensuring profitable delivery of projects while maintaining exceptional client satisfaction. 

Key Responsibilities: 

• Team Leadership & Management: Lead and mentor the Engineering-focused Professional Services team, including Library Validation and CNC Integration Specialists. Provide guidance, support, and resources to ensure the team delivers accurate, timely, and high-value solutions. Foster a collaborative, accountable, and high-performing culture. 

• Client Portfolio Management: Manage a smaller portfolio of clients directly, assisting with library validation 

• CNC toolfile integration, and advanced engineering workflows in Toolbox and Design. Provide expert consultation to ensure clients’ libraries and integrations are configured, validated, and production-ready. 

• Balance of Free vs. Paid Services: Set clear expectations for both clients and internal teams regarding which services are included and which require paid engagements. Ensure the right balance of speed, quality, and prioritization across all client projects. 

• Cross-Departmental Collaboration: Partner with Onboarding, Client Success, and Product teams to ensure seamless client experiences and effective handoffs. Act as a bridge between client-facing teams and development resources when addressing technical challenges. 

• Time to Value & Client Satisfaction: Drive time to value for Toolbox and Design by ensuring libraries and CNC integrations are usable, accurate, and aligned with client goals. Monitor client satisfaction metrics, such as Professional Services NPS, and address challenges to maintain high levels of satisfaction. 

• Professional Services Strategy: Research and implement strategies to enhance the Engineering Professional Services team, with a focus on monetizing custom projects while maximizing value to clients. Continuously refine processes to improve efficiency, profitability, and outcomes. 

• Project Management: Oversee professional services projects, ensuring they are delivered on time, within scope, and to the highest quality standards. Track progress, provide updates, and work with the team to identify opportunities for upsell or additional value-added services. 

• Knowledge Sharing & Resource Development: Collaborate with the Content Creation team and other stakeholders to prioritize resources that support library management, CNC integration, and best practices for Toolbox and Design. Ensure documentation and validated libraries are accessible to both clients and internal teams. 

• Proven experience in professional services, engineering software, or CAD/CAM support roles, ideally within Microvellum Toolbox, INNERGY Design, or related AutoCAD-based manufacturing environments. 

• Strong leadership and team management skills, with experience guiding technical teams and delivering client projects. 

• Deep understanding of engineering libraries, CNC integrations, and design-to-manufacturing workflows. 

• Excellent communication and collaboration skills, with the ability to work effectively across departments and with clients. 

• Experience balancing client satisfaction with service monetization, including defining the scope of free vs. paid deliverables. 

• Strong problem-solving and strategic thinking abilities, with the ability to refine processes and enhance service delivery. 

Accessibility & Work Environment

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.