INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.

The Director of Account Management will lead and scale a growing global Account Management team with primary ownership of renewals and expansion revenue.This leader will build a disciplined, data-driven expansion engine that drives Net Revenue Retention and predictable recurring revenue growth. 

This is a hands-on revenue leadership role accountable for expansion ARR, renewal outcomes, and forecast accuracy, with a mandate to implement the systems, operating cadence, and coaching needed to build, lead, and grow a high-performing Account Management team. 

Duties & Responsibilities 

Revenue Growth & Retention 

• Own Gross Retention and Net Revenue Retention performance 
• Lead renewal strategy and ensure consistent execution across segments and regions. Build structured expansion motions, including account-based plays.  
• Establish expansion pipeline discipline: coverage expectations, stage definitions, next steps, & deal inspection 
• Identify churn & contraction risk early using usage/adoption signals, support trends, and relationship mapping; drive and implement proactive mitigation plans 
• Lead complex renewals and expansion deals directly as needed (commercial strategy, negotiation, executive alignment) 
• Team Leadership & Development 
• Lead and scale a high performing, global Account Management team 
• Set clear performance expectations tied to measurable outcomes (GRR/NRR, renewal rate, expansion ARR, pipeline coverage, and forecast accuracy) 
• Coach on executive level commercial conversations and value positioning 
• Build compensation and incentive alignment around revenue growth in alignment with Sales Leadership 
• Drive a high-accountability culture with transparent scorecards, consistent feedback, and timely performance management. 

Operational Excellence 

• Implement scalable QBR and strategic account planning frameworks 
• Improve CRM hygiene and revenue forecasting rigor 
• Develop segmentation strategies that optimize expansion coverage and results 
• Partner with RevOps & Finance on predictable revenue planning 

Cross Functional Alignment 

• Partner with Sales to ensure clean handoffs and coordinated expansion motion and account strategy 
• Align with Customer Success on adoption signals and value realization 
• Provide structured Voice of the Customer feedback to Product 
• Partner with RevOps to standardize tooling and reporting that enables consistent execution and executive visibility across Sales, CS, and AM. 
• Collaborate with HR and compliance teams to ensure alignment with internal policy and applicable employment regulations 

• 8+ years of experience in Account Management or Revenue leadership within SaaS 
• Proven track record of driving upsell, cross sell, and renewal revenue 
• Experience scaling teams in a high growth environment 
• Strong forecasting discipline and revenue operations mindset 
• Executive presence with mid market or enterprise customers 
• Knowledge of employment law and regulatory compliance best practices 
• Experience in ERP, manufacturing, or vertical SaaS preferred 

What Success Looks Like 

• Expansion ARR growth year over year with consistent attainment 
• Improved GRR and NRR driven by value-based growth and execution. 
• Predictable renewal and expansion forecasting 
• A scalable, repeatable expansion motion across customer segments 
• A motivated, highly accountable Account Management team 

Accessibility & Work Environment

INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.

Equal Opportunity Employer

INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Location Eligibility Notice

This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.

Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.

At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.