IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The overall purpose of the Global Customer Services Operations Team is to support and maintain a business operations environment for Global Customer Services, where all services functions will have the centralized governance, KPIs, reporting and processes available to operate at optimum level for Customer Success.

This role is part of the Global Services Support Team and is responsible for the accurate capturing, consolidating, and documenting of the business requirements for reporting in GCS. This is an individual contributor role and requires an individual with a can-do attitude and is able to see the “bigger picture”

Responsibilities:

Essential Duties and Accountabilities

• Working with the different stakeholders of GCS departments to capture business requirements and turn these into reports.
• Analyze and present data about company policies and workflows.
• Supporting internal project team during the analysis and planning stages of report development.
• Acquiring knowledge of products or services provided by the business.
• Support the implementation of new Reporting framework and/or Tools.
• Ensuring that the captured requirements are collectively approved by the relevant stakeholders.
• Collaborating with the Process Architects to develop new business processes.

Requirements

Overall Required Competence

• Minimum of 5 years’ experience in Business Analysis, Operations in IT sector.
• Having previous experience at a global level.
• Previous experience working on Power BI
• Strong Excel skills are essential
• Strong stakeholder engagement
• The position will require a strong strategic thinker, who can demonstrate their ability to think both operationally, as well as commercially.
• Given the pace at which IFS operates, along with the accelerated growth, a key attribute for this position is being able to prioritize workload. Being comfortable in pushing back to the GCS Leadership where unrealistic goals are requested.
• Communication skills, both written and verbal, is essential, given the global nature of the role. Being an effective presenter will also be a requirement.
• Goal orientated, with a focus on meeting agreed deadlines.

A Business Operations Specialist would be expected to have a strong skills in the following areas:

• Comprehension of the end-to-end sales process of the business
• Excellent communication skills, both written and verbal, in English and local language
• Good financial acumen

Your background will be:

• A similar role in a large software or technology organization in the given geography.                
• Appreciation of and ability to work within a matrix environment 
• Have previously designed, built and improved business process

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.