IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

We are seeking Staff Developers to join our mission of transforming healthcare through innovation and excellence. In this role, you'll be instrumental in advancing our world-class healthcare solutions, collaborating closely with product, design, and engineering teams in a dynamic, outcome-focused environment. If you’re passionate about making a difference and thrive in a collaborative setting, we invite you to be part of our journey to redefine healthcare for the better.

The Senior Cloud Engineer (Windows) is a key technical member of Rhapsody’s global Cloud Operations team, responsible for the stability, v  reliability, and operational excellence of our Windows‑based workloads running on AWS. This role blends hands‑on Windows systems engineering with cloud infrastructure automation, deep troubleshooting, deployment support, and customer‑facing collaboration. You will partner with Engineering, SRE, Security, and the Global Operations team to ensure high availability, rapid incident response, and continuous improvement across Windows services and supporting cloud components.

Key Responsibilities

• Deploy, operate, and harden Windows Server workloads on AWS (EC2, ASG, Launch Templates, EBS, AMIs).
• Manage Windows services: Active Directory/AD DS, AWS Directory Service/Managed AD, Group Policy, DNS, IIS, SMB file services (FSx for Windows), certificates/PKI, and RDP access.
• Implement infrastructure-as-code using Terraform, Windows scripting, and AWS CLI; maintain consistent golden images and configuration baselines.
• Use AWS Systems Manager (Run Command, Patch Manager, Inventory) to manage and standardize Windows fleets.

• Build and maintain PowerShell scripts/modules for provisioning, configuration, maintenance, and diagnostics.
• Contribute to shared Terraform modules and CI/CD deployments to reduce manual operations.

• Monitor Windows server performance and cloud metrics using CloudWatch, Datadog, Event Logs, and performance counters.
• Perform deep troubleshooting across Windows OS, IIS, Active Directory, Group Policy, Kerberos/NTLM authentication, TLS/certificates, DNS, and firewall/routing issues.
• Diagnose hybrid connectivity issues involving VPNs, load balancers, security groups, route tables, and TLS termination.

• Enforce secure configuration baselines and monthly patch/update cycles for Windows environments.
• Collaborate with the Security team on detections, log analysis, and endpoint protections.
• Maintain up‑to‑date documentation (SOPs, runbooks, standards, diagrams) and follow change/incident/problem management processes.

• Work directly with internal and external customers to troubleshoot application issues, connectivity, and environment configuration.
• Support onboarding, migrations, deployments, and post‑incident reviews.
• Collaborate with SRE/Engineering on observability, tuning, resiliency, and cost optimization.

Required Skills & Experience

• 3-5 years in Cloud Engineering, SRE, or Windows Systems Engineering supporting production environments.
• Strong AWS experience across EC2, VPC, IAM, Route 53, S3, CloudWatch, ALB/NLB, security groups, and hybrid networking.
• Advanced Windows Server expertise: AD/AD DS, Group Policy, DNS, IIS, certificates/PKI, Windows Firewall, WinRM/PowerShell Remoting.
• PowerShell fluency (scripting and modules); Terraform and AWS CLI proficiency; Git workflows.
• Strong troubleshooting capabilities across OS, identity, network, and application layers.
• Experience in 24×7 operations or follow‑the‑sun models, including on‑call rotations.
• Excellent communication skills for global and customer‑facing work.

Preferred Qualifications

• Experience supporting healthcare platforms or enterprise SaaS environments.
• Familiarity with AWS Systems Manager, FSx for Windows, AWS Managed AD, and certificate automation tooling.
• Experience with SIEM/EDR platforms (Datadog, Rapid7, SentinelOne).
• Experience working with offshore/onshore support models.
• Experience mentoring junior or mid‑level engineers.

Shift & On‑Call Expectations

• Participate in a defined shift schedule supporting US/UK/APAC operations.
• Participate in the rotational on‑call roster for P1/P2 incidents.
• Maintain strong communication and accurate status updates during handoffs.

Education

• College degree in Computer and/or IT‑related field preferred
• Demonstrated experience can be substituted for a degree
• AWS certification preferred (Solutions Architect, SysOps, or Windows‑relevant specialty)

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP