IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

We are seeking Staff Developers to join our mission of transforming healthcare through innovation and excellence. In this role, you'll be instrumental in advancing our world-class healthcare solutions, collaborating closely with product, design, and engineering teams in a dynamic, outcome-focused environment. If you’re passionate about making a difference and thrive in a collaborative setting, we invite you to be part of our journey to redefine healthcare for the better.

The Cloud Engineer supports the reliable delivery of Rhapsody’s cloud services by deploying and operating AWS infrastructure, troubleshooting production issues, executing maintenance and runbooks, and collaborating with global teams and customers. You’ll partner closely with SRE, Engineering, Security, and Product Support to keep platforms stable, performant, and compliant, while continuously improving automation and operational processes.

Key Responsibilities

• Provision, configure, and maintain AWS resources (EC2, VPC, IAM, RDS/Aurora, S3, Route 53, ALB/NLB, CloudWatch, Lambda as applicable).
• Execute environment builds and upgrades using Terraform, AWS CLI, and standardized runbooks.
• Implement and maintain networking components including VPC peering, routing, security groups, NACLs, VPN tunnels (e.g., Sophos XG or similar), and DNS.

• Support customer and platform deployments, releases, and change activities; contribute to CI/CD and IaC improvements that reduce toil.
• Write or extend scripts (Bash/Python/PowerShell) to automate common ops tasks, checks, and validations.

• Monitor health and performance via CloudWatch, Coralogix, and related tools; respond to alerts and anomalies.
• Perform first‑ and second‑line troubleshooting across OS, network, VPN, identity, and application connectivity layers; escalate to Senior Cloud Engineer/SRE/Engineering as needed with clear, complete diagnostics.
• Contribute to incident reviews and root‑cause summaries; update runbooks/SOPs accordingly.

• Work directly with internal and external customers to troubleshoot connectivity and environment issues; communicate status and next steps clearly.
• Collaborate with the Global Operations team (US/UK/APAC) for handoffs, shift transitions, and shared priorities; uphold SLAs and quality standards.

• Execute maintenance windows, patching, and compliance actions per policy and schedule.
• Maintain accurate documentation (SOPs, runbooks, diagrams, architecture notes) and participate in continuous‑improvement efforts.

Required Qualifications

• 2-3 years in Cloud Operations/Engineering, DevOps, or SRE roles supporting production services.
• Hands‑on AWS experience: EC2, VPC, IAM, Route 53, S3, load balancers, and CloudWatch (foundational RDS/VPN exposure preferred).
• Bash, Python, Terraform and AWS CLI proficiency; comfort with Git‑based workflows.
• Good grasp of networking (TCP/IP, DNS, routing, VPN/IPsec, firewalls, TLS) and ability to trace connectivity across layers.
• Practical Linux administration (Windows experience a plus).
• Experience working in 24/7 or follow‑the‑sun environments, including on‑call.
• Strong written and verbal communication skills for global and customer‑facing interactions.

Preferred Qualifications

• Experience with healthcare integration platforms (Rhapsody, Corepoint) or other enterprise SaaS workloads.
• Exposure to SIEM/endpoint tools (e.g., Rapid7, Datadog, SentinelOne, Coralogix, AWS Toolings) and incident response workflows.
• Familiarity with CI/CD (GitHub Actions/Azure DevOps), secrets management, and observability patterns.
• Scripting beyond basics (Python or Bash) and comfortable reading application/service logs.
• Experience in offshore/onshore delivery models and structured performance/shift management.

Shift & On‑Call Expectations

• Role participates in a shift schedule aligned to US/UK/APAC coverage as assigned by the Sri Lanka IT & Operations Manager.
• Inclusion in a rotational on-call roster for P1/P2 incidents and critical alerts
• Flexibility to adjust shifts temporarily to meet business or maintenance needs.

Education

• College degree in Computer and/or IT-related field preferred
• Demonstrated experience can be substituted for a degree
• AWS certification preferred

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP