IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

IFS Ultimo, an IFS company headquartered in the Netherlands with more than 2400 global customers, is a leading Enterprise Asset Management software provider with a strong reputation for the completeness, flexibility, and configurability of its SaaS EAM solutions.

We’re building the next generation agentic AI framework — intelligent, agentic approach  that shifts industrial asset management from reactive maintenance to autonomous, proactive operations . Our platform will empower digital agents to onboard assets, manage maintenance, optimize stock, and support technicians — all through intelligent, context-aware interaction.

As part of this mission, we're looking for a Technical Business Analyst to join our cross-functional development team in Sri Lanka. You will be the functional cornerstone of our agentic AI framework translating asset management needs into smart, context-aware functionality.

You’ll be embedded in a multidisciplinary product team, working closely with Product Owners, Data Engineers, AI Engineers, and Software Developers. Your core objectives: ensure user needs are refined, enriched, and translated into agentic behaviors that enable proactive, autonomous decision-making.

You're passionate about transforming manual workflows into self-learning digital interactions and bring curiosity, precision, and initiative to requirements analysis and cross-team collaboration.

This job opening is in the Ultimo team of IFS

• Collaborate with Product Owners to translate business needs into agentic functionality within Ultimo.
• Refine and prioritize the backlog, ensuring features are ready for agent execution.
• Translate requirements into dynamic interactions — guiding how digital agents understand and act on maintenance tasks, asset onboarding, and technician support.
• Contribute to AI-enhanced UI/UX development by capturing and modeling user intent for agentic responses.
• Own the intake and functional triage of reported issues, aligning resolutions with our intelligent systems roadmap.
• Write implementation documentation that supports both traditional users and autonomous agents.
• Conduct product demos, lead knowledge-sharing sessions, and gather user feedback via customer panels

• University degree or equivalent professional qualifications in Technical Computer Science, Business Information Systems or Business IT & Management
• 4 years of experience in the profession as a Technical business analyst
• Proven experience in translating complex business processes into structured functional solutions.
• Familiarity or enthusiasm for AI, agents, or semantic systems.
• Strong communication skills — comfortable engaging with both technical teams and end-users.
• Excellent command of spoken and written English
• Familiar with the Agile/Scrum method of working.
• Experience with working in a multidisciplinary team
• A background in user interface/user experience (UI/UX) and understanding user behavior is highly desirable.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.