About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About WorkWave

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

WorkWave Team is looking for a Senior TechOps Engineer to join our Technology Operations team in support of our cloud-hosted web-based software solutions. You’ll play a key role on our Technology Operations team

Responsibilities:

• Manage AWS cloud infrastructure to maintain operational stability and security, including planned hardware and VM maintenance, patching, software upgrades, etc.
• Build and enhance monitoring and operations platforms
  • We use Zabbix, Grafana, CloudWatch, Kibana, and other tools 
• Responsible for production incident response and disaster recovery procedures; working in tandem with application support engineers to ensure reliable service availability and uptime
• Troubleshoot and resolve issues with our production platforms
• Execute production change requests related to networking, database, identity, and access management, and other infrastructure configurations
• Monitor, identify, and report infrastructure performance and scaling issues
• Continuously improve operational processes, including monitoring, alerts, and maintenance activities to improve system and application uptime
• We use Windows Server, SQL Server, RDS, Lambda, EC2, VPC, and many other platforms and services
• Manage a queue of operational, application and support requests (customer onboarding/offboarding, license management, access requests and system administration) 
• Support DevOps engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux, .NET to Java, IIS to nginx

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Systems
• Minimum 2 - 5 years of experience in AWS Cloud Infrastructure
• Minimum 2 years of experience in AWS key services (EC2, EBS, S3, IoT, CloudFront, etc)
• 2 - 5 years managing a network or platform of more than 100 machines and multiple application services, ideally in a SaaS model
• Experience with monitoring solutions, such as AWS CloudWatch, ElasticStack, Zabbix, NewRelic, Nagios, Ganglia, Splunk, graylog2, logstash, etc.
• Experience building and enhancing operational platforms, including the creation and organization of operational dashboards, reports, alerts, triggers
• Experience leading efforts to standardize escalation processes
• Experience working on a dynamic team to handle the daily operational requirements of our production infrastructure
• A desire to continually evaluate, learn, and adopt new technologies
• Scripting in one or more languages, such as PowerShell or Python is a plus

Certifications: AWS Certified Solutions Architect - Associate certification is highly preferred

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.