IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view..By joining our team, you will have the opportunity to be partof a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job scope/summary:  

Delivery excellence and quality play a pivotal role within IFS Global Consulting & Success Delivery by partnering with the business to enhance and enable how the practice sells and delivers projects to clients including estimation, contracting, project setup, delivery & governance through to project closure. We promote innovation, drive efficiencies, and alliance, and provide meaningful insights to improve quality to the client. This results in market differentiation, and improved client outcomes, and positions our business to navigate the growing complexity of our engagements.

As GCS Quality Leader, you will manage the application of quality procedures & processes fundamental to the successful delivery of exceptional client services. Quality encompasses the policies, procedures, methods & tools, and concepts that IFS has put in place globally to help ensure that services (IFS-guided or Partner-guided) are delivered to a high level of quality, regulatory and organizational essentials are met, and that risk is managed to an appropriate level.

The role will include:

· Establishing and executing the strategic agenda, approach, and governance to drive increased quality across Global Delivery

• Develop the strategy for integrating best practices into projects to improve the quality of delivery, whether IFS-guided or Partner-guided projects
• Introduce a continuous improvement and quality-first approach to the consulting business
• Act as a point of contact for the review, and resolutions of contractual and general Quality related queries including:
• Business relationships
• Limitation of liability
• Anti-money laundering
• Third-party risk
• NDA’s, Data Protection and Confidentiality

Agreements

• General contracting and sub-contracting standards/practices
• Review and advise on client agreements, subcontracts, NDAs, and teaming agreements (and other framework terms and conditions), with varying levels of complexity and with minimal direction but in accordance with IFS’s contract negotiation guidelines and procedures
• Advise business professionals on change management and activation best practices for building new capabilities
• Manage a team of on/offshore SMEs to deliver best practices, tools, processes, and methods to improve the quality of delivery
• Teach business professionals how to think differently about pricing deals and capturing the value of innovations
• Coordinate the expertise of multiple internal departments into a strategic position to proceed with risk mitigation whilst maximizing value to the organization
• Provide training and guidance to the Delivery business and other stakeholders regarding Project Governance, Risk Management practices and values, contract terms, and contract review procedures
• Address contract-related issues as they arise, with appropriate escalation as necessary.
• Develop & implement solutions for the enhancement of governance and quality processes, practices and contracting
• Engaging other specialist skills to solve complex problems
• Responsible for all communications to Leadership/GCS function around Quality and Delivery excellence
• Responsible for coordinating all Quality projects and initiatives

Education:

• Minimum of 10+ years in a Consulting management role working in a global matrix organization.
• previous work with designing and improving operating models, setting performance standards, enterprise software project delivery, and risk management
• Degree preferred or equivalent work history
• Fluent in English with other languages beneficial

Personal skills and qualities:

You should be able to demonstrate:

• Awareness or experience with businesses that combine technology and services.
• Awareness or experience with strategic business topics such as monetization, value proposition, pricing and packaging strategy, and/or change management.
• Productize delivery capabilities and engage with regional stakeholders to improve adoption and standardized services to increase the realized value.
• Financial literacy to forecast and manage program and project delivery lifecycle process and escalation risk mitigation and issue resolution.
• Able to work well in a highly agile, fast-paced environment; comfortable in ambiguous environments and setting a strategy/structure to tackle large problems for the firm.
• Strong executive presence with a history of working with/advising senior directors on a wide range of issues; ability to work with senior firm management and their teams.
• Outstanding project management skills and organization; ability to successfully prioritize and manage multiple projects simultaneously and freely with great attention to detail.
• Works well under pressure and is highly responsive.
• Demonstrates strong professional judgment; acts in utmost confidentiality with privileged leadership information and navigates tough situations effectively and professionally.
• A comprehension of the standards of Risk Management, with an ability to break down complex queries with a view to seeking resolution and mitigation.
• Intellectual agility/flexibility to rapidly understand/solve complex risk/contracting problems and rationalize these into workable commercial solutions.
• Excellent written, oral, and presentation skills with the ability to present process improvement opportunities effectively.
• Ability to motivate and engage a global team, whilst mindful of cultural differences and customs.
• Ability to work alongside senior Business Leaders and be able to influence them in the successful design and implementation of Quality and Risk Management practices.
• Ability to be approachable, encouraging, receptive, and yet be prepared to make and stand for difficult decisions on the application of Regulatory and Risk principles.
• Ability to present complex & difficult messages and feedback effectively, using a variety of training and influencing techniques.
• A pragmatic problem solver.
• A drive to continuously build and develop strong key technical, functional, and professional skills.
• Self-starter and motivated.
• Financial literacy to forecast and manage program and project delivery lifecycle process and escalation risk mitigation and issue resolution.
• Dedication to diversity and inclusivity.

Technical skills:

Candidate should also have:

• Expert application and applied practice using Waterfall and Agile methods to achieve operational excellence.
• A solid comprehension of GDPR, SOC 2, personal data, and client confidentiality requirements.
• Good problem-solving skills, an ability to disseminate information quickly and then provide proposed solutions or approaches.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer