IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

In the capacity of a Software Engineer within the Aerospace & Defense Industry vertical in Unified Support, you will become an integral member of our Support team located in Sri Lanka. Our work ethos revolves around the harmonious coexistence of diligent effort and an enjoyable work atmosphere.

We are currently seeking a skilled Software Engineer with a focus on Unified Support, someone who possesses a flair for innovation and a fervor for delivering unparalleled user experiences to our clientele. Our team is dedicated to extending support to clients in the aerospace industry. Collaborating closely with experts from our clients' domains, we tackle intricate challenges related to software, hardware, and business processes, leveraging our cutting-edge aviation maintenance enterprise software.

The ideal candidate is expected to demonstrate expertise in their domain, maintain a continuous learning mindset, and exhibit the ability to engage in constructive discussions and collaborative problem-solving with other proficient professionals. Our group of specialists consistently receives praise from clients for thought leadership, responsiveness, and our comprehensive solutions. 

In this role, you will have well-defined routine responsibilities along with the opportunity to engage in spontaneous tasks as they arise.

Key responsibilities encompass, but are not restricted to:

• Providing assistance to a diverse global client base
• Exercising autonomous judgment to rectify issues within mission-critical software
• Taking charge of triage and analysis of client-raised concerns through our online support portal
• Methodically scrutinizing data and code to troubleshoot intricate defects in customer products
• Participating in seamless transitioning of clients from other departments into the support function
• Facilitating cohesive product support across multiple departments
• Maintaining records of customer issues and tasks undertaken
• Engaging in collaboration with our local Research & Development team to resolve intricate challenges

It's important to note that this role may require engagement in a globally distributed team operating on a 24/7 roster-based schedule.

• A degree in Software Engineering, Computer Science or Information Technology or a similar qualification
• Demonstrated expertise in Object-Oriented Programming (OOP) and Scripting
• Effective problem-solving aptitude and strong communication abilities
• Prior practical experience with Enterprise-grade software is a clear asset
• The following are value add skills, if available:
  • Knowledge in Oracle Database and/ or Oracle PL/SQL
  • Working knowledge of ERP systems
  • Usage of IT Service Management (ITSM) tools in a support service environment
  • Azure service administration and operations
  • Windows Server MCP or Red Hat groups of qualifications
  • Microsoft Azure, AWS or GCP certifications

Interviews and selections are being made continuously. If you are interested, apply as soon as possible. 

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.