IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters – at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Our Client Services Partners work in close cooperation with the Customer Service Management team and IFS Sales team to position and sell IFS Services.  As a Client Services Partner you have IFS’ entire services portfolio in the kitbag (Project Consulting, Maintenance & Support, Cloud Services, Success Services and Academy) and will be responsible for the integrity of how our service offerings are taken to market and applied in practice with our customers, tailored on theirs demands. Our services are offered to support our customers and maximize the value of IFS Applications through the whole lifecycle. Our Client Service Partners report into a regional Customer Demand team and are primarily focused on a defined geographic territory, for this position to the regional Demand Director Europe North & Central, focusing on the DACH market.

Your main responsibilities:

• Establish a trusted and strategic advisor relationship with Customer Services and Sales to help drive continued value to our customers.
• Support the Sales organization throughout the sales process with service strategy, service positioning and service proposal. Interact with the customer during the sales process as needed.
• Bridge the gap between customer demands and execute proposals that deliver the desired outcomes through the entire customer lifecycle.
• Provide project proposals including project estimates for implementation and upgrade projects.
• Drive the transition to a primarily recurring revenue model in services.
• Align criteria for success with the customer and clarify how IFS can fulfill this.
• Assist the Sales team to improve deal velocity by helping prospects understand how to be successful with IFS.
• Remain familiar and up to date with all aspects of the services portfolio and be able to position and sell successfully.

Our Client Services Partners enjoy the challenge of being the key driver, influencer, engager and motivator in services sales cycles, while governing both short and long terms revenue realization objectives along with set KPI’s for a designated territory.

We expect you to be:

• open for inputs from Customer Service function, Sales,  and Architect team regarding services portfolio.
• appreciative working across multiple functions and geographical locations in a deadline-driven environment.
• able to operate in a fast-paced, decentralized, geographically and culturally diverse teams.
• self-driven and proactive in nature.

In order to be successful in this role you need to have:

• 5+ years of experience in a customer facing role, prior experience in (pre-)sales role is an advantage.
• Experience in a Software- and/or Services Business.
• Experience in building relationship with C-Level.
• Proficiency in both German and English languages.
• Well-developed skills in verbal and written communication and negotiation.
• Strong strategic planning and coordination skills.
• Possibility to do business travelling as required.

Benefits

IFS is the fastest-growing international business software vendor. You will work with the leading ERP experts and have exposure to the latest technologies. You can expect an open corporate culture and a pleasant working atmosphere.

Lean and effective collaboration and decision-making structures

• You enjoy a high degree of personal responsibility and creative freedom in realizing your own ideas in a global environment
• Attractive salary with above-average additional benefits
• Company pension plan
• Further training opportunities and intensive support during the induction phase
• Flexible working hours and mobile working models - Work from wherever you want, whether in the office (Erlangen, Neuss, Stuttgart) or from home
• 30 vacation days as well as additional special leave for birthdays and social commitment (CSR)
• Individual support through regular health promotion and the compatibility of career and family is part of our corporate practice

Sounds exciting?

Then we look forward to receiving your complete application in English language, stating your salary requirements and earliest possible starting date.

If you are interested, apply through our online applicant management system.

We assure you explicit discretion and a comprehensive protection of your interests!