Business Analyst

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Tech

Company Description

About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

The British Airways Tech Delivery team is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. 

Our vision is to delight customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.  

To harness our full potential across our three domains, Customer & Commercial, Operations & Engineering and KITC & Networks Infrastructure, we are changing fundamentally our ways of working by transitioning at speed into a Product led organisation. 

Together we are building a better. 

As a Business Analyst, you will be working with our Product teams in one or more of our domains within the BA Tech Delivery Team to bring agile change to life. We are doing this by role modelling and embedding agile ways of working and applying SAFe as an overarching umbrella within BA Tech Delivery. 

Purpose of the role  

You are responsible for bridging the gap between BA Tech and the business using data and other analytics to assess processes, determine requirements and deliver recommendations. 

You will engage with business leaders and users to understand how changes to process, products, services, software and hardware can improve efficiencies and add value. You must be able to articulate ideas but also balance them against what’s technologically feasible and financially and functionally reasonable. Depending on the role, you might work with other data sets to improve products, hardware, tools, software, services or processes. 


Working in partnership with BA Delivery and the business to: 

  • Use structured best practice methodologies understand the business needs, target benefits and priorities 

  • Create and manage their requirements workshop plan(s) and lead workshops to ensure objectives are achieved 

  • Capture and document the business requirements in a structure and format that enables BA Delivery (incl. 3rd party solution providers) to deliver solution(s) that will meet the business need. Support in user-story writing and build and maintenance of the team backlog. 

  • Collaborate with the product team(s) to detail stories with acceptance criteria and examples in the form of acceptance tests (Behaviour-Driven Development (BDD)).  

  • Support the Product Owner in preparation for Programme Increment (PI) planning events, update the team(s) backlog and support in backlog refinement and sprint planning. 

  • Support BA Delivery (incl. 3rd party solution providers) with designing the solution(s) 

  • Support the creation of test cases (technical and business) 

  • Consider both business needs and the BA Delivery Enterprise Architecture Strategy (including defined standards) when supporting BA Delivery with solution design. 

  • Manage the review and sign-off/approval of documented requirements, covering the following as a minimum input – business/customer, quality – defined business analysis/document standards, output – BA Delivery/solution provider 

  • Deliver on a number of projects, the breadth and complexity of which will vary depending on experience. 

  • Participate in team demos and retrospectives with their team(s) including the Iteration Retrospectives, with the aim of improving team processes and working practices.  

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities 


Essential Qualifications  

  • Educated to degree level or equivalent experience 

Desired qualification 

  • Recognised Business Analysis qualifications (e.g. BCS Certification in Business Analysis) 

  • Recognised Agile qualifications 

  • Recognised process engineering qualifications 


  • Strong workshop leader and facilitator 

  • Forming strong stakeholder relationships, with a proven ability of influencing, negotiating and persuading internally and externally  

  • Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions 

  • Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers.  

  • Strong analytical approach to capturing business requirements, documenting them in a succinct manner    

  • Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives 

  • Embracing and managing both business and IT change as necessary to help shape future direction   

  • Dynamic, problem-solving approach coupled with the ability to create a positive working environment. 

  • Identifies and contributes to the continual improvement of analysis capability across the organisation 

  • Fluent written and spoken English 


  • Demonstratable experience of successfully performing a Business Analysis role in Agile delivery settings, exposure to and involvement in SAFe Agile a distinct advantage. 


  • Experience of working in digital product and Product teams 


  • Demonstrable experience of process engineering and requirement documentation 


  • Experience of working in a business and technology delivery environment 


  • Experience of working with the following is highly desirable: 

  • Architecture frameworks 

  • Process mapping tools 

  • Agile and waterfall management tools  


  • Experience of operating across multiple countries and cultures is desirable.  

Additional Information


The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.

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