The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons Parliamentary Precinct Operations is currently looking to staff the Print and Mail Production Coordinator position. 

In this role, you will be responsible for guiding print and mailing projects from request to delivery. Acting as the main point of contact between clients, internal production teams, and external suppliers, you ensure that all jobs are designed and planned correctly, meet House of Commons guidelines and bylaws, and are completed on time and within budget.  

On a typical day, you will review new requests, clarify needs and advise Members of Parliament and their staff on printing and mailing requirements. You will schedule and coordinate in-house print and mail production to ensure smooth workflows, perform pre-flight check on electronic files to ensure they are print-ready and meet technical standards, and troubleshoot issues, answering client questions and providing status updates throughout the production process.   

Top Reasons to Join the Client Service Delivery team 

In this position, you will have the opportunity to use your outstanding customer services skills. You will be working in a fast-paced, client service focused, fun and collaborative environment. We encourage and support training and development to empower one another to grow and learn every day.  

• Training and development opportunities 
• Work-life balance / 35-hour workweek 
• 4 weeks’ vacation (minimum)

Education : 

• Certification in production control, project management and planning from a recognized graphic communications and technical institute OR an acceptable combination of education, training and relevant work experience. 

Experience : 

• A minimum of two (2) years' experience in a client service-related field; 
• Experience and/or knowledge in graphic design; 
• Experience in effectively and accurately advising clients on technical issues and providing interpretations pertaining to printing and mailing services; 
• Experience in scheduling, monitoring, coordinating and prioritizing work. 

Assets : 

• Experience with publishing software such as Adobe InDesign, Adobe Acrobat, Microsoft Publisher and Canva; 
• Experience in producing reports and presentations;  
• Experience working with Canada Post Corporation Service Standards. 

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].  

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.  

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available. 

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.  

Learn more about us! Visit Ourcommons.ca. 

To learn about our hiring process, visit Eligibility and Selection.