Are you looking to progress your career within a company that’s committed to continuous improvement and delivering the highest standards of service and support to both Clients and Staff?

We are looking to welcome an additional team member to join us in a Client Coordinator role, based at our Chesterfield office, with a planned start date of July 2026.

Home Instead Chesterfield is a leading provider of non-medical care and companionship services for older people. With minimum visits of one-hour, award-winning training, and an excellent reputation, we take great pride in the high standard of care we deliver. We thoughtfully match our Care Professionals with Clients based on shared interests and hobbies, helping to foster meaningful connections and build strong, trusting relationships. This continuity of care allows our Care Professionals to form genuine, lasting partnerships with the Clients they support. Our Care Team offer outstanding support to our Care Professionals and being part of this team offers excellent progression within the Company.

The Client Coordinator plays a vital role in ensuring that Clients receive outstanding, person-centred care while supporting the growth and operational excellence of the business. Working closely with the Registered Care Manager, this role involves overseeing daily care operations, maintaining up-to-date care processes, and ensuring all tasks are completed efficiently. The Client Coordinator provides guidance, and support to Care Professionals, ensuring the highest standards of service delivery for the Clients.

The Role

• Support the Registered Care Manager in the day-to-day management of Client care.
• Conduct Service Reviews and Quality Assurance checks, identify opportunities for continuous improvement and business growth.
• Create and update detailed, person-centered care plans in collaboration with Clients and their families, entering all the information on the system.
• Ensure all Client paperwork is accurately completed and stored digitally.
• Ensure medication is accurately recorded in the system and the MAR
• Support with Client acquisition, onboarding, and initial care setup, including Clients with complex care needs.
• To complete changes to Care Plans for Client care and ensure Care Professionals are aware of their changing needs.
• To communicate to Clients when visits are changed
• To have the ability to problem solve to cover visits quickly.
• Provide confident, professional introductions of Care Professionals to Clients, ensuring best practices are followed.
• Support and mentor Care Professionals to provide outstanding care.
• Deal with any Client concerns timely and professionally
• Plan and deliver monthly tasks to achieve targets and contribute to business projects and initiatives.
• Deliver hands-on care to Clients as needed, maintaining a visible and supportive presence.
• Participate in the On-Call Rota, including weekend coverage, to provide responsive support to Clients and the care team.
• Answer telephone calls professionally, actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders, including Care Professionals, Clients, families, and external partners.
• Champion the Home Instead ethos and business model, upholding company standards and values.
• Ensure compliance with Equality, Diversity, and Equal Opportunities policies in both employment and service delivery.

Level 2 Diploma in Health and Social Care or equivalent is desirable

Essential criteria

• A warm, friendly, and approachable personality with a passion for delivering exceptional care.
• A confident communicator including a professional telephone manner, the ability to write quality records and converse at all levels.
• At least 1-year practical care experience in a Health or Social Care environment
• Strong planning, time management, and organisational skills.
• High attention to detail and ability to manage a fast-paced, changing environment.
• Commercial awareness and a proactive approach to business development.
• Ability to write high-quality care plans and manage medication records accurately.
• Resilient, tenacious, and compassionate, with a “can do” attitude.
• Smart, professional appearance, and a positive role model for others.
• Self-motivated, goal-oriented, and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy

Requirements:

• Clear DBS (Disclosure and Barring Service) check.
• Full driving licence and daily access to a car.
• Level 2 Diploma in Health and Social Care or equivalent is desirable
• Confident in using a variety of digital systems and technology.
• Strong understanding of confidentiality and current care legislation.
• A team player who takes ownership and demonstrates accountability.

The Client Coordinator will support with on call duties and be a part of the weekend cover on a rota system.

Salary: £26,000 per annum.

We encourage applications from all sections of the community as we want to reflect the local area in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. 

This role is subject to a Criminal Records check at the appropriate level.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.