We’re looking for an Office Manager to play a central role in keeping our home care business running smoothly, accurately, and compliantly.

This role reports to the General Manager and supports 12 office-based colleagues and over 100 field-based care professionals. You’ll be trusted with responsibility and encouraged to use initiative to get things done.

This role is ideal if you:
- Enjoy ownership and responsibility
- Are proactive, organised, and highly detail-focused
- Take pride in accuracy, especially with financial administration
- Are comfortable working in a highly regulated environment

- Care about working in a genuinely supportive, values-led team
 

What you’ll be responsible for

Office management
- Creating and maintaining efficient office systems and processes
- Managing suppliers, IT, telecoms, health & safety and office facilities
- Supporting recruitment and HR administration
- Managing GDPR compliance and business continuity planning
- Preparing the office for regulatory inspections
- Supporting senior managers with administration and planning

Financial administration
- Direct debit management and client invoicing
- Preparing payroll data and financial reports
- Submitting sales and purchase invoices to the bookkeeper
- Credit control and KPI reporting

What success looks like
- Financial and office administration is accurate, timely, and professionally managed
- The office runs calmly and efficiently
- Managers have clear, reliable information to support decisions
- Regulatory inspection preparation is organised and confident

Essential
- Experience in office management and financial administration (SME environment)
- Excellent organisational and communication skills
- High attention to detail and strong numeracy
- High levels of discretion, professionalism, and reliability

Desirable
- Experience using Xero
- Experience in healthcare or social care

What we offer
- £30,000 – £32,500 per annum
- Attractive benefits package including a company bonus
- A genuinely caring and supportive working environment
- A trusted role with autonomy and responsibility

Home Instead Norwich provides award winning, high-quality home-care for older people. We are proud to be a caring, supportive team and value people who show initiative, accountability, and pride in doing things right.

This role is subject to an enhanced DBS check.

If this sounds like you, we’d love to hear from you — even if you don’t meet every requirement.