Location: Salisbury 
Job Type: Full-time office hours 

Based: Salisbury Office 

Salary: £25-27K depending on experience. 

About Us 
At Home Instead Andover & East Wiltshire, we are proud to provide high-quality, person-centred care that enables people to live independently in their own homes. Our Care Professionals are at the heart of everything we do, and we are committed to creating a supportive, rewarding workplace where both clients and staff can thrive. 

We are now looking for a dedicated and organised Care Coordinator to join our Salisbury office and play a key role in supporting our growing team. 

About the Role 
This is a varied and fast-paced role where you will be responsible for the smooth day-to-day running of the office while ensuring exceptional service delivery to our clients and Care Professionals. You will act as a central point of coordination, helping to maintain high standards of care and operational efficiency. 

Key Responsibilities 

• Operations & Office Coordination 
• Manage incoming calls and ensure consistent office cover during working hours 
• Coordinate office schedules, calendars, and daily administrative activities 
• Handle emails, correspondence, and office systems efficiently 
• Maintain accurate client and staff records using electronic scheduling systems 
• Identify and resolve service gaps to ensure seamless care delivery 
• Monitor office supplies and maintain an organised workspace 
• Support client needs, including communication with families 
• Assist with audits of client and Care Professional files 
• Participate in the on-call rota 
• Care Professional Coordination & Support 
• Coordinate training, inductions, and team meetings 
• Support recruitment activities including job advertising and interviewing 
• Manage onboarding processes, DBS checks, and references 
• Maintain staff compliance, records, and documentation 
• Monitor scheduling systems and staff activity logs 
• Organise staff engagement initiatives, including annual staff surveys 
• Ensure regular supervisions, appraisals, and support visits are scheduled 
• Provide ongoing support and recognition to Care Professionals 

About You 

We’re looking for someone who is: 

• Experienced in a coordination or scheduling role (care, logistics, or similar) 
• Highly organised with excellent attention to detail 
• Confident using IT systems (Microsoft Office/Google Suite and CRM systems) 
• A strong communicator with excellent interpersonal skills 
• Able to work both independently and as part of a team 
• Calm and effective under pressure with strong prioritisation skills 
• Positive, resilient, and solution-focused 
• Empathetic and emotionally intelligent 

Why Join Home Instead Andover & East Wiltshire? 

• Be part of a caring, community-focused organisation 
• Work alongside a supportive and experienced team 
• Make a genuine difference in people’s lives every day 
• Opportunities for ongoing development and career progression 
• Join a company that values and recognises its Care Professionals 

Please note that this job is subject to Enhanced DBS check and reference with a Right to work check as part of the onboarding process. 

Apply today to become a key part of a team that truly cares, click apply now or call us on 01672 556300.