Home Instead is the UK’s leading home care provider dedicated to transforming the way older people are cared for in later life. With a commitment to relationship-led, personalised care, we operate over 250 independently owned offices delivering services such as companionship, personal care, and specialised support for conditions like dementia and Parkinson’s. Our mission is to make a positive difference every day by providing outstanding care with compassion and respect.

Job Purpose: 
To ensure clients receive a high-quality, person-centred live-in care service by overseeing live-in care packages, supporting and supervising live-in Care Professionals, coordinating scheduling and placements, and promoting live-in services within the community. This role combines operational coordination with quality assurance to ensure smooth delivery and excellent client outcomes.

1. Live-In Care Scheduling & Package Management

- Coordinate and schedule live-in care packages, ensuring continuity and suitability of placements.
- Match live-in Care Professionals to clients based on skills, experience, preferences and compatibility.
- Plan and manage changeovers, emergency cover and rota adjustments for live-in services.
- Maintain accurate client and Care Professional records in the digital scheduling/care management system.
- Work with the office team to ensure new and existing live-in packages are resourced promptly.

2. Recruitment Support for Live-In Care Professionals

- Support recruitment needs for live-in Care Professionals by feeding in resourcing requirements and availability.
- Assist with screening/interviews and onboarding activity where required.
- Support induction and early-stage engagement to help new live-in Care Professionals settle into role.
- Work with recruitment teams to ensure staffing levels meet current and future live-in service demand.

3. Support, Supervision & Retention

- Provide ongoing support to live-in Care Professionals, acting as a key point of contact for guidance and problem-solving.
- Complete supervisions, spot checks, quality monitoring and welfare checks in line with company standards.
- Promote engagement, wellbeing and retention through regular communication and timely escalation of concerns.
- Support Care Professionals with use of care planning technology and documentation expectations.

4. Quality Assurance, Auditing & Compliance

- Create, update and audit live-in care plans, risk assessments and client documentation (including digital care planning).
- Conduct audits of eMAR, care notes and compliance files to maintain safe and consistent standards.
- Support safeguarding, incident reporting and action planning in line with policies and regulatory requirements.
- Maintain accurate records using approved systems and contribute to quality reporting.

5. Networking, Promotion & Stakeholder Engagement

- Network with local professionals, community groups and referral partners to raise awareness of live-in care services.
- Promote live-in services to prospective clients and families, supporting service growth and continuity of care.
- Maintain regular communication with clients, families and professionals, completing service reviews where required.
- Arrange and support client and live-in Care Professional introductions to build strong, trusting relationships.

- Support on-call duties if required, including responding to live-in package changes and emergencies.
- Provide short-notice operational support to maintain safe service delivery.
- Work collaboratively with the wider team to support business needs and maintain service standards.

Essential Criteria

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector, ideally including live-in care services.
• Experience of supervising/supporting Care Professionals and completing quality checks.
• Experience of working with MAR/eMAR and medication in a supervisory role.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Strong communication skills with the ability to build rapport quickly with clients, families and professionals.
• Confidence using care management technology and supporting/training Care Professionals.
• Understanding of confidentiality and information governance within current legislation.
• Organised and flexible, able to manage competing priorities and respond to live-in package changes.
• Full driving licence and access to transport (where required within the territory).