Home Instead West Lancashire & Chorley is a local family run provider of high-quality adult social care services enabling adults and older people to ‘live life their way’, safely in the comfort and familiarity of their own home, for longer. 

One of the first three homecare providers to be rated ‘Outstanding’ in England by our regulator the CQC, and the first in the Northwest.

We are now looking to recruit a dynamic and dedicated Deputy Care Manager with a passion for delivering and promoting high quality care services.

Key responsibilities will include:

• Promote the highest standards of care and service with a focus on person centered care.
• Ensure planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Ensure successful operation of quality control systems and performing quality assurance visits for clients.
• Completion of local audits including birdie, medication etc. support action plans and implementing any changes including lessons learnt.
• Report any outstanding actions and/or trends to the senior management team, this includes identifying any themes and trends.
• Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
• Support in the effective management of complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements and monitor actions resulting from any complaints or incidents. 
• Support management reports to Directors etc.
• Promote a positive continuous improvement culture in line with the Home Instead culture, ethos, and values.
• Support Networking in the local community and via digital media to raise awareness of the service and support in the growth of the business.
• Provide first line management and leadership to 'Heads of functions ' and a Key Players making sure that high quality service is delivered to clients and workloads are managed accordingly.
• Support, development and monitoring of recruitment and training of Care Pros and the Key Player team.
• Take part in disciplinary investigations, interviews and meetings following company policy and in conjunction with advice from our HR Provider.
• Ensure that policies and procedures are adhered to by all employees, calling upon 'Heads of functions' and Key Players.
• Help maintain the accuracy and integrity of data across all relevant platforms.
• Keep up to date with changes in legislation and regulations.
• Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
• Ensure compliance with Home Instead’s Equality and Diversity Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Benefits

• Competitive salary
• 20 Days holiday & 8 Bank holidays
• Pension scheme
• Employee Assistance Program

The right candidate must have

• Level 3 certificate in Leadership and Management.
• An excellent understanding of delivering person-centred services
• Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations. 
• Demonstrable experience of the development and implementation of effective and efficient systems and processes. 
• Demonstratable experience in regulatory quality assurance processes and audits.
• Demonstrable experience of managing and motivating a team within a fluid working environment.
• Experience of operating within a pressured environment whilst maintaining a professional and calm working environment. 
• Excellent written and verbal communication skills.
• Ability to engage effectively with a range of stakeholders, both from within and outside of the business.
• Good planning and organisation skills – Highly numerate with a keen eye for detail and a passion for accuracy.
• Good understanding of systems and processes. 
• Excellent interpersonal and communication skills. 
• Ability to inspire others and build fantastic working relationships. 
• Drive and motivation to take on a broad role and develop and grow care services. 
• Passionate about providing the highest quality of care. 
• Ability to work well and accurately under pressure. 
• Be responsive, agile and remain calm whilst dealing with multiple priorities. 
• Be flexible to meet the demands of the business including participating in an on-call rota. 

The successful candidate's offer of employment is subject to a satisfactory enhanced DBS check and references.

If you require any further information about this role, please contact the office on 01695-589071 to speak with Rebecca Davies, Registered Care Manager.