We are a family run business leading the way in providing high standards of care and support that enable people to continue living in their own homes, giving them a sense of purpose, well being & worth.  We hold a CQC rating of outstanding. 

Salary - £23,000-£25,000 Dependent on experience.

Additional pay for approx 1 in 6 weekends on call and 1 evening per week.

This role is ideally a full time position - 35 hours per week, although hours are negotiable for the right candidate.  

The Role

To ensure that our clients receive the appropriate support and a high-quality service.

• Complete care consultations, service reviews and client support plans.
• Responsible for carrying out 14-day Service Reviews, 3 month QAs and 12 month Service Reviews and supporting with 6 month Service Reviews and 9 month QAs and action accordingly.
• Create, update and audit client care plans and amendments in digital care planning.
• Support with risk assessments and care plans as necessary.
• Support with client and Care Professional introductions.
• Record client service enquiries using office protocols and call back as necessary.
• Responsible for making next day courtesy calls for new clients.
• Participate in on-call duties (currently 1 evening a week and 1 weekend in 6) as required including supporting with on-call handover. Additional pay.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Carry out observational competency monitoring, supervisions and support visits with Care Professional.
• Support with client leaving procedure including funeral arrangements and sympathy card.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Support with conducting self-audits and implement action plans with clients and Care Professional.
• Support the office team daily meeting, team meetings and Care Professional communications.
• Covering care visits when required to suit the needs of the business.
• Update Access People Planner as necessary.
• Monitor logging in and out and daily medication alerts on Access Care Planning.
• Carry out any other duties deemed necessary for the successful operation of the business. 

Desired Experience and Skills

Previous experience in a Health and Social Care setting/Care Co-ordination or Logistics is preferable. Drivers only need apply due to rural locations.

There are going to be many occasions where you will be faced with multiple requests, and the ability to prioritise, multi-task and remain calm under pressure in a busy, fast paced office environment is key.

• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with Medication Administration Record sheets and medication in a supervisory role.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organised and flexible to meet the needs of the business.

A good candidate will have excellent time management and organisation skills. You will also need to be self-motivated and reliable. 

Benefits

• 20 days annual leave plus 8 bank holidays
• A paid day off for your Birthday
• Full bespoke induction training
• Ongoing training and support
• Pension scheme
• Variety of discounts through the Home Instead benefit scheme.
• Competitive rates of pay
• Employee Assistance Programme

Apply today:

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. 

We encourage applications from all sections of the community as we want to reflect the neighbourhood in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure & suitable references.
THIS ROLE REQUIRES THAT THE APPLICANT RESIDES IN THE UK AND HAS THE RIGHT TO WORK IN THE UK. We are not sponsoring VISA applications at this time.