Home Instead are great company to work for - we make sure that our staff get the time to build a lovely relationship with our clients. As the leading provider of relationship led care, (rated Outstanding in all five areas by CQC) we take care to match Care Professionals to clients, and highest quality of care to help our clients continue to live safe, well, and independently at home.    

WE NEED YOU TO HELP MAKE A DIFFERENCE!   

We are looking for an enthusiastic person with excellent communication skills. A logical and analytical person ideally with a background in scheduling within a care setting to join our team at Home Instead. As part of our Care Co-ordinator team, you will be responsible for scheduling care calls, booking holiday for our care professionals and supporting clients and Care Professionals with queries.  All our office-based care team are trained to deliver care to our high standards as you will be part of the on-call team which the whole care team cover on a rota basis. 

A Home Instead Care Co-ordinator is responsible for over-seeing the scheduling team processes.   

In this varied and exciting role, you will be involved to:   

• Understand and build effective and efficient schedules around our clients and Care Professionals  

• Ensure schedules are prepared, considering travel time, holidays, training and managing last minute cancellations  

• Be responsive to changes in the schedule and liaise with relevant team members  

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.  

• Ensure client schedules are matched to their needs, with the same Care Professional and the same times where possible  

• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences  

• Work with the recruitment team to ensure sufficient current and future staffing levels are met 

• Work with the care team to ensure new and existing care packages can be resourced and scheduled on a timely basis  

• Add and maintain all client and Care Professional information onto to the electronic scheduling system  

• Participate in on-call duties as required  

• Carry out any other duties deemed necessary for the successful operation of the business  

• Ensure compliance with Home Instead’s Equality, Diversity and Equal opportunities policy, in respect of employment and service delivery  

Hours of work: 25 per week – Mon to Fri – timeframes negotiable ideally 8am-1pm  

Salary: Up to £24k pro-rata (dependent upon experience)   

To be successful, you will have:   

• Experience of working in a scheduling role ideally within a home care setting  

• Good working knowledge of IT systems with experience of software such as Microsoft, Birdie and Zoho software and have the ability to work on own initiative and meet deadlines. A keen interest to learn and adopt new technologies where appropriate.  

• Highly resilient and positive with excellent communication skills  

• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure  

• Team Player with strong interpersonal skills with the ability to build rapport quickly  

• Excellent attention to detail with the ability to multitask  

• Logical and analytical with the ability to work  under pressure. 

We can offer you:   

Friendly and supportive team   

Award-winning training and support   

Paid holidays including additional bonus day off for your birthday   

Blue Light Card Scheme – giving fantastic discounts online and in-stores such as Asda (used by NHS, emergency services, armed forces & social care sector)   

Employee Assistance Programme   

Contributory pension scheme   

Referral scheme   

Non-uniform policy   

Free DBS   

  If you are a kind, caring person who enjoys working with people, then we need you!  For further information or to apply for this role - please submit your CV or contact Karen on 01858 540 317.    

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure and references.