Are you looking for a challenge and a new opportunity? Our whole team share a passion for delivering high quality home care where our focus is on helping our clients stay at home, maintain their independence and live the best life they possibly can. We are rated 'Outstanding' by the CQC and are looking for someone who shares our passion for providing care where ‘nothing is a problem.’ 

As a Field Care Supervisor, you will help to grow our business so we can support more clients. You will do this through building and maintaining great relationships with clients and their families and by supporting our Care Professionals to provide the best possible care.

As a bit of background, Home Instead is the leading provider of relationship-led care and companionship services for older people.  With minimum visits of an hour duration, award-winning training and an excellent reputation, we are immensely proud of the quality of care we provide.

If you are looking to develop your skills and knowledge with a company that really cares and makes sure to support and develop staff, then why not give us a call?

You could help us to deliver our award-winning care  services for older people in Morpeth, Ponteland, Wideopen, Cramlington, Blyth and surrounding areas. Our office base is in Blyth, but you will be out and about in the communities above too.

Job Type: Part-Time (weekend and evening work is required from time to time), with the potential to go to Full-Time.

As a Field Care Supervisor you will:

• Build and maintain great relationships with clients
• Support our Head of Client Experience to keep in touch with clients and their families, undertaking Quality Assurance and Service Reviews, following up queries and working to ensure everything is ‘just right’ for clients and their families.
• Meet prospective clients to develop outcome focussed care plans to help our clients get the most out of life!
• Be part of the out of hours On Call team - additional allowance paid for this.
• Have excellent keyboard skills and be able to type up care plans etc.
• Be confident in talking to a range of other professionals and get to really understand and be able to explain your client’s needs.
• Update client care plans, audit activity logs and MAR sheets alerting management to any issues or concerns.
• Maintain accurate client and Care Professionals records on our Electronic System
• Maintain confidentiality at all times for all Home Instead Information, including client, care professional & office data

Field Care Supervisor – Benefits of working with us:

• Job fulfilment, a great place to work, in a brilliant team with great career prospects – where we make a difference every day to our client’s lives!
• Training, development and career opportunities - second to none.
• Competitive salary 
• Paid allowance for on-call duties which adds another £1.5k (or more) to your annual  salary
• Mileage paid at £0.30 p/mile
• Up to 31 days holiday (including bank holidays).

*You start with 30 days holiday PLUS your birthday off [or nearest working day] so 31 days off in total. 

• Blue Light card
• Pension Scheme (Nest Pensions)
• Employee Assistance Scheme - a free and confidential service providing you and your family with professional advice on a range of matters including legal advice, plus support and counselling if needed. All aimed to help you balance your work, family and personal life. 
• Home Instead Benefits – discounts on a range of goods and services
• £250 Refer a friend bonus 

You are likely to have Health and Social Care QCF Level 2/3 or be willing to work towards this AND at least 1-2 years experience in the care sector delivering a wide range of personal care. You will also have a passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.

The successful candidate will also be:

• Confident on the telephone talking to a range of people.
• A clear and effective communicator
• Personable and able to build relationships with people
• A great team player with excellent organisational skills
• A self-starter with initiative and tenacity who is willing to go the ‘extra mile’ for your clients
• A driver with access to a car
• Willing to learn
• Self-aware and a problem solver
• People focussed with a desire to deliver the best possible service
• IT literate and comfortable with Microsoft Office Suite

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

If we get an exceptional candidate we may interview before the closing date so please apply early if interested.

Home Instead South East Northumberland is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.