Our office was established in 2009 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

We have an exciting opportunity to join our team!

The Quality Specialist is expected to perform a variety of duties in order to provide the highest quality of service to our clients and CAREGivers, and ensure compliance to our regulator’s and Home Instead’s standards.

The Quality Specialist reports directly to the Head of Care and will follow direction and objectives that are assigned within this Job Description.

 The role involves:

The Quality specialist would be responsible for a variety of quality-led activities, focused on providing our Clients and CAREGivers with the highest quality of service. The role includes coordinating new Client business, visiting Clients to complete quality assurance checks, along with other activities. This is a full-time position, strong IT skills are essential for this role and the candidate needs to be a driver.

Take part in the out of hour’s on-call rota and assist with emergency shift cover, as required by the Registered Manager.

Strong IT skills

Previous care experience would an advantage but not essential

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.