This is a unique opportunity for a Trainee Business Administration Apprentice to join a friendly, experienced office team.

Home Instead Senior Care are an industry leading home care provider franchise network based in the UK and Worldwide. Home Instead have a commitment to the older people they support to “change the face of ageing”. All of the staff employed by Home Instead are hand picked on their attitude and commitment to support our older generation to live well at home for longer. We strive to exceed our client’s expectations and ensure that all our clients feel valued and that all interactions with them are positive.

Your role although not care based, will need to be undertaken by a sympathetic individual who is able to prioritise tasks. A person who is committed to providing a quality service for those we support and our staff. Professionalism and compassion are essential for this role.

We are looking for an Apprentice Business Administrator that will join our experienced, care management team. You will be the first contact for clients and potential client enquiries, enhancing the quality of care we provide to our clients by ensuring that every touch point with them is a positive experience. This role is critical to the effective management of the business.The Apprentice Administrator is expected to perform a variety of clerical and administrative duties.  You will be expected to answer phones, complete administrative duties and support other staff members with clerical tasks in order to provide the highest quality service to our clients.

The Role:

• To offer admin support to all aspects of the business
• Ensure all filing and data is up to date
• To answer telephone calls in a polite and professional manner and to pass on clear messages
• To undertake any support or admin duties as required by the Franchise Owners and Care Manager 

Secondary Duties:

•  Responsible for client and CAREGiver schedules being sent by email or    post
•  Assist with Quality Assurance phone calls to clients
• Offer support to the office team with CAREGiver communications and engagement
• Ensure that on-call handover is recorded and up to date
• Manage in-coming and out-going post
• Responsible for CAREGiver compliance procedures: DBS, referencing, new starter documentation.

Desired Skills

• Good understanding of all Microsoft Office programmes (i.e.Word, Excel Outlook etc)
• Good, clear telephone manner
• Experience in some office administration
• Excellent communication skills.
• Ability to prioritise workload

Attributes/mind set:

•   Confident
•   Enthusiastic
•   Hard -working
•   Committed
•   Punctual
•   Calm in a busy working environment
•   Methodical and orderly in your work

Qualifications Required

• Ideally Minimum 5 GCSE's Grade C/4 or above (or equivalent) including Maths and English

Apprenticeship Framework

• Business Administration level 2 Framework
•  Apprenticeship duration will be between 12 -18 months + 3 months for End Point Assessment
• Functional Skills - if not already achieved a GCSE C (or above) in maths, IT and English (or equivalent qualification) 
• There is a requirement to complete 20% off job training, College attendance will contribute but time spent either learning something new, other courses or any support work that is not your usual role will also be counted

Working Week

37.5 hours a week over 5 days

•  One day per week out of 5 to be spent at the college

Wage

•  £135.00 per week.

ANY APPLICATIONS THAT ARE SUBMITTED WITH ONLY A CV AND NO COVER LETTER WILL NOT BE CONSIDERED.

Closing date for applications will be 17th February 2020 and interviews for successful applicants will be held shortly after.

Your details will be processed and recorded in accordance with the Data Protection Act.

The current National Minimum Wage (NMW) rate for apprentices is £3.90 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. For more information visit: www.gov.uk/national-minimum-wage-rates

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.